Sr. IT Support Technician

Senior IT Technician

As a Senior IT Technician, you will be a critical part of IT operations, responsible for the deployment, support, and maintenance of technology assets at your assigned facility. You will act as the primary IT contact for the site, ensuring systems run smoothly and securely, while maintaining alignment with global IT standards and service level agreements (SLAs). This role bridges the gap between the Global IT Service Desk and local operations, delivering exceptional technical support and customer service.

Key Responsibilities

Site Leadership & Ownership

• Serve as the primary IT representative for your assigned location.
• Manage all aspects of IT operations, including device lifecycle, user support, infrastructure health, and IT room upkeep.
• Communicate key updates and escalations to local leadership and global IT teams.

Customer Service & Communication

• Build trust with stakeholders by demonstrating professionalism, responsiveness, and technical competence.
• Understand and address user challenges, escalating issues when necessary and ensuring resolution within SLA parameters.
• Provide feedback to IT teams to improve service delivery and user experience.

Team Collaboration & Contribution

• Partner with IT and project teams to meet quality standards, control costs, and deliver on timelines.
• Thrive in a fast-paced environment, balancing attention to detail with a results-driven mindset.
• Collaborate effectively with remote service desk personnel and cross-functional teams.

Advanced Technical Support

• Provide Tier 2/3 support and serve as an escalation point for complex technical issues.
• Maintain and troubleshoot network, server, and cloud infrastructure in coordination with specialized IT teams.
• Ensure datacenters and network closets meet organizational standards for cleanliness, security, and performance.

Qualifications

Associate or Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent professional experience. Advanced proficiency in Microsoft operating systems and applications. Solid understanding of networking fundamentals including DHCP, DNS, TCP/IP, and Active Directory. Hands-on experience with computer hardware, mobile devices, and peripherals. Proven ability to maintain on-premises datacenter equipment and structured cabling. Strong interpersonal and communication skills, with the ability to engage both manufacturing and corporate personnel.

Technical Skills

• Active Directory
• Help Desk Support
• Windows OS & Applications
• Troubleshooting & Diagnostics
• Network Fundamentals (DHCP, DNS, TCP/IP)
• Structured Cabling & Datacenter Maintenance

Pay and Benefits

The pay range for this position is $27.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Maquoketa, IA.

Application Deadline

This position is anticipated to close on Sep 10, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.