Service Desk Attendant

Patient Services Representative

SHIFT: Mon-Fri, Varies 7:30a-5:0p, most assignments 8:00a-4:30p

FLOAT: $2.00 Float Pay for Worked Hours

Greets patients and visitors, determines their needs, and directs them in a pleasant and professional manner. Answers the telephone, takes messages, schedules appointments, receives payments and issues receipts. Obtains and enters accurate demographic and insurance information. Performs other tasks as requested, both clerical and administrative.

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Greets patients and visitors and obtains accurate information and signatures for office records
• Obtain signatures on all forms pertinent to the patient's current visit from the patient or family member who has authority to sign on behalf of the patient.
• Photo-copy & scan insurance cards and driver's licenses.
• Adhere to all confidentiality policies and procedures.
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
• Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
• Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
• Open and/or closes the clinic following specific guidelines of the individual clinic.
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.

Qualifications

• Education: High School diploma or equivalent.
• Experience: Previous medical office experience preferred. Previous experience with an electronic health record or medical office software preferred. Previous experience coding diagnoses and procedures with ICD09-CM and CPT preferred.
• Knowledge/Skills/Abilities: Ability to demonstrate strong customer service skills. Ability to effectively enter information into a variety of computer programs. Ability to understand and apply guidelines, policies and procedures. Ability to interact effectively with physicians, health care team members, individuals and members of their support systems. Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds. Writes, reads, comprehends and speaks fluent English. Multicultural sensitivity. Microsoft Office – basic computer skills. Customer/patient focused. Critical thinking skills using independent judgment in making decisions. Knowledge of medical terminology, anatomy and physiology.