Patient Services Associate (CNA) | 36 Hours Per Week | Cardiac Care Unit

Job Posting

Minimum Hiring Wage: From $18.89 per hour

Job Description: A Brief Overview

Provides basic patient care under the direction of a licensed nurse. Performs a variety of clerical functions and tasks related to department specific needs. Provides high quality care to the following patient populations: Surgical, Geriatric, Medical/Surgical, Adult, Pediatric, Obstetric, Telemetry and Psychiatric.

Duties are included but are not limited to those below for specified units.

• Care for the restrained patient and monitor for safety, as directed by the licensed nurse.
• Perform Bedside shift report and beginning and end of shift.
• Utilize policies and procedures to keep patients safe from falls.
• Assist in wound prevention and Hospital acquired pressure injuries.
• Is cost conscious in use of equipment and supplies.
• Adhere to safety practices for own personal protection, i.e. infection control devices, lifts, gait belts, eye shields, gloves.
• Demonstrate accurate keyboarding proficiency and computer navigation skills.
• Demonstrate knowledge of basic math to calculate intake and output.

What You Will Do

• Answer patients' call lights in a timely manner and addresses request or reports to co-worker to fulfill the request.
• Answer telephones, and direct calls to appropriate staff.
• Maintain clean patient rooms and changes linens, as appropriate.
• Deliver messages, documents, and specimens.
• Observe patients' conditions, measuring and recording intake and output and vital signs, and report changes to professional staff.
• Maintain inventory of supplies based on unit routine.
• Proactively monitor patients for safety and communicate to licensed nurse the need for any monitoring devices (alarms).
• Consistently use patient safety devices.
• Document activities performed in the medical record in an accurate and timely manner.
• Greet visitors and callers to ascertain purpose of visit or call, and direct them to appropriate staff.
• Facilitate admissions, discharges and transfers in collaboration with other staff.
• Assemble, clean sheet, and tear down medical records.
• Operate office equipment such as: nurse call, fax, scanners, photocopier, computer system, telephone system, telemetry.
• Accurate and timely order entry.
• Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
• Perform quality checks on equipment, i.e., crash cart, transport monitor.
• Regular and reliable attendance.
• Performs accurate patient registration and verifies patient information.
• Tracks and records unit census.

Qualifications

• Basic Telemetry course or within six months of hire Required
• Medical Terminology course or within one year of hire Preferred
• Completion of C.N.A. course (or complete within four months of hire date) Required or Completion of C.N.A course if currently in high school Required
• Health care experience within the past five years Preferred
• Computer classes/experience Preferred
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Knowledge of the information and procedures to provide care.
• Being aware of others' reactions and understanding why they react as they do.
• Actively looking for ways to help people.
• Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Monitoring/Assessing performance of self, other individuals, or organizations to make improvements or take corrective action.
• Adjusting actions in relation to others' actions.
• Communicating effectively in writing as appropriate for the needs of the audience.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to manage multiple tasks at the same time.
• Ability to complete work functions with minimal errors and/or re-work.
• Ability to determine the order of multiple tasks.
• Knowledge of basic math to calculate intake and output.
• The ability to see details at close range (within a few feet of the observer).
• The ability to communicate information and ideas in speaking so others will understand.
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• The ability to listen to and understand information and ideas presented through spoken words and sentences.
• The ability to speak clearly so others can understand you.
• The ability to identify and understand the speech of another person.
• The ability to exert maximum muscle force to lift, push, pull, or carry objects.
• Dependent Adult Abuse Mandatory Reporter - Iowa Department of Human Services within 120 Days Required
• Child Abuse Iowa Mandatory Reporter - Iowa Department of Human Services
• Certified Nursing Assistant within 120 Days Required
• Qualifications: CNA required upon hire if in High School.
• PSA's in the ED and other units on occasion may also be required to perform duties as specified in the PCT Job Description 98950.
• PSA's in the ED and Women and family will be subject to all patient populations.
• Emergency First Response and Choking within 90 days of hire.
• Basic Dysrhythmia within 6 months of hire.
• MOAB within 12 months of hire.
• Acute care: As above
• ICU and CCU: NIHSS and 8 8 Hours of Primary Stroke Education within 90 days of hire.
• ED: NIHSS and 8 Hours of Primary Stroke Education within 90 days of hire.
• HERT within one year of hire.
• MCU and IRP: Quality Indicators Online Certification within 1 year of hire.
• Women and family/Peds: As above
• Acute care: Med Surg and Telemetry: Performs a variety of clerical functions and tasks related to department specific needs.
• Observe and assess patient cardiac monitor strips for changes or abnormals and report them to the nurse.
• Requisition unit supplies.
• Assists with patient placement and assists with patient flow initiatives and room turnover.
• Perform clerical and reception duties utilizing knowledge of medical terminology.
• Duties include answering telephones, reviewing physician order and various health care documents, completing order entry.
• Reconciles room and bed charges.
• ICU and CCU: Serves as the patient's 'Personal Care Champion' by assisting them with activities of daily living.
• Performs a variety of clerical functions and tasks related to department specific needs.
• Surgical services and PACU: Provides support to the Surgical Team in the following ways: transporting pre and post procedure patients, cleaning procedure rooms, cleaning, assembling, and sterilizing instrument trays needed immediately for a procedure, stocking needed supplies throughout the department.
• Performs a variety of clerical functions and tasks related to department specific needs to support the surgical team.
• Provides high quality care to the following surgical patient populations: Patient of any age undergoing surgical procedures in the following specialties: ENT, General, Orthopedics to include Spine, Pod