Patient Services Associate (CNA) | 36 Hours Per Week | Cardiac Care Unit

Job Posting

Minimum Hiring Wage: From $18.89 per hour

Job Description: A Brief Overview

Provides basic patient care under the direction of a licensed nurse. Performs a variety of clerical functions and tasks related to department specific needs. Provides high quality care to the following patient populations: Surgical, Geriatric, Medical/Surgical, Adult, Pediatric, Obstetric, Telemetry and Psychiatric.

Duties include but are not limited to those below for specified units:

• Care for the restrained patient and monitor for safety, as directed by the licensed nurse.
• Perform Bedside shift report and beginning and end of shift.
• Utilize policies and procedures to keep patients safe from falls.
• Assist in wound prevention and Hospital acquired pressure injuries.
• Is cost conscious in use of equipment and supplies.
• Adhere to safety practices for own personal protection, i.e. infection control devices, lifts, gait belts, eye shields, gloves.
• Demonstrate accurate keyboarding proficiency and computer navigation skills.
• Demonstrate knowledge of basic math to calculate intake and output.
• Answer patients' call lights in a timely manner and addresses request or reports to co-worker to fulfill the request.
• Answer telephones, and direct calls to appropriate staff.
• Maintain clean patient rooms and changes linens, as appropriate.
• Deliver messages, documents, and specimens.
• Observe patients' conditions, measuring and recording intake and output and vital signs, and report changes to professional staff.
• Maintain inventory of supplies based on unit routine.
• Proactively monitor patients for safety and communicate to licensed nurse the need for any monitoring devices (alarms).
• Consistently use patient safety devices.
• Document activities performed in the medical record in an accurate and timely manner.
• Greet visitors and callers to ascertain purpose of visit or call, and direct them to appropriate staff.
• Facilitate admissions, discharges and transfers in collaboration with other staff.
• Assemble, clean sheet, and tear down medical records.
• Operate office equipment such as: nurse call, fax, scanners, photocopier, computer system, telephone system, telemetry.
• Accurate and timely order entry.
• Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
• Perform quality checks on equipment, i.e., crash cart, transport monitor.
• Regular and reliable attendance.
• Performs accurate patient registration and verifies patient information.
• Tracks and records unit census.

Qualifications:

• Basic Telemetry course or within six months of hire Required
• Medical Terminology course or within one year of hire Preferred
• Completion of C.N.A. course (or complete within four months of hire date) Required or Completion of C.N.A course if currently in high school Required
• Health care experience within the past five years Preferred
• Computer classes/experience Preferred
• Dependent Adult Abuse Mandatory Reporter - Iowa Department of Human Services within 120 Days Required
• Child Abuse Iowa Mandatory Reporter - Iowa Department of Human Services
• Certified Nursing Assistant within 120 Days Required
• Qualifications: CNA required upon hire if in High School.
• PSA's in the ED and other units on occasion may also be required to perform duties as specified in the PCT Job Description 98950.
• PSA's in the ED and Women and family will be subject to all patient populations.
• Emergency First Response and Choking within 90 days of hire.
• Basic Dysrhythmia within 6 months of hire.
• MOAB within 12 months of hire.
• Acute care: As above
• ICU and CCU: NIHSS and 8 Hours of Primary Stroke Education within 90 days of hire
• ED: NIHSS and 8 Hours of Primary Stroke Education within 90 days of hire
• HERT within one year of hire.
• MCU and IRP: Quality Indicators Online Certification within 1 year of hire.
• Women and family/Peds: As above
• Acute care: Med Surg and Telemetry: Performs a variety of clerical functions and tasks related to department specific needs.
• Observe and assess patient cardiac monitor strips for changes or abnormals and report them to the nurse.
• Requisition unit supplies.
• Assists with patient placement and assists with patient flow initiatives and room turnover.
• Perform clerical and reception duties utilizing knowledge of medical terminology.
• Duties include answering telephones, reviewing physician order and various health care documents, completing order entry.
• Reconciles room and bed charges.
• ICU and CCU: Serves as the patient's 'Personal Care Champion' by assisting them with activities of daily living.
• Performs a variety of clerical functions and tasks related to department specific needs.
• Surgical services and PACU: Provides support to the Surgical Team in the following ways: transporting pre and post procedure patients, cleaning procedure rooms, cleaning, assembling, and sterilizing instrument trays needed immediately for a procedure, stocking needed supplies throughout the department.
• Performs a variety of clerical functions and tasks related to department specific needs to support the surgical team.
• Provides high quality care to the following surgical patient populations: Patient of any age undergoing surgical procedures in the following specialties: ENT, General, Orthopedics to include Spine, Podiatry, Dental/Oral surgery, Pain Management, Ophthalmology, Urology, OB/Gynecology, and Vascular.
• ED: Serves as the patient's 'Personal Care Champion' by assisting them with activities of daily living.
• Greets patients at night, assists with patient placement, and assists with patient flow initiatives and room turnover.
• Perform clerical and reception duties utilizing knowledge of medical terminology.
• Duties include answering telephones, reviewing physician order and various health care documents, completing order entry.
• Conduct patient interviews to verify demographic and insurance information necessary for the patient and third-party payers, assures compliance with all state and federal rules/regulations pertaining to insurance carrier, and gathers signatures for required forms.
• Other duties as assigned to ensure patient access management and to maximize the revenue cycle.
• Provides clerical support to internal and external departmental customers and assists the RN as directed with high quality care.
• MCU and IRP: Performs a variety of clerical functions and tasks utilizing specific knowledge of medical terminology and hospital procedures related to department specific needs.
• Prepares and compiles records in nursing unit.
• Fax patient information as directed by nursing staff.
• Prepare medical information to ensure effective handoff communication upon discharge or transfer.
• Requisitions supplies designated by nursing staff.
• Answers telephone and intercom calls and provides information or relays messages to patients and medical staff.
• Directs visitors to patients' rooms.
• Distributes mail, newspapers, and flowers to patients.

Benefits:

We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes:

• Competitive base pay
• Matching retirement programs
• Health, Dental and Vision plans
• Health Savings and Flexible Spending Accounts
• Employee discounts including car rental, cell-phone plans
• Employer-paid, Long-Term Disability, Life, and AD&D
• Paid time off (PTO)
• Education Assistance Program
• Employee Assistance Program
• Employee Referral Bonus Program
• Discounted cafeteria meals
• Paid Parental Leave
• Employee Service Recognition program
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