Intermediate Production Support Analyst

Transamerica Job Opportunity

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life. Today, we're part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what's important to them. We're empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. Transamerica employs nearly 7,000 people. It's part of Aegon, an integrated, diversified, international financial services group serving approximately 31.7 million customers worldwide.

Job Description

Respond to inquiries and requests related to retirement systems and production processing of participant and client data. Analyze and work on system issues, database corrections, database updates/conversions, system testing and requirements, and report design for Operations departments. Consider financial impact and risk to participants, clients, and business units in all aspects of day-to-day work.

Responsibilities

• Create and process queries from multiple system tables.
• Act as a liaison between business units and IT groups to correct and/or report system issues; create intake tickets (JIRA) with appropriate documentation.
• Perform production table updates, inserts, and deletions using DB2 SQL and Microsoft SQL Server; maintain integrity and accuracy of data on multiple databases/systems.
• Troubleshoot application/process issues to help identify the "root" cause and impact to stakeholders.
• Interpret and communicate information to end users, management, and development/systems staff.
• Compile training materials and conduct training as assigned for peers and business units; assist in communicating process improvements.
• Develop a solid understanding of data structures within various system databases, including Paris 3, PSD, Pegasys, Fund Wizard, Taxport, CMS, and Edocs.
• Provide data to various business units for mass mailings.
• May participate in cross-functional project teams for new systems development and assist documentation of system and business requirements.
• Perform testing of system changes for usability, performance, and adherence to standards; documents and report results to development team.
• Collaborate with peers to ensure work items are completed within set timing standards as determined by priority level.

Qualifications

Bachelor's degree in a business or IT field, or equivalent education/experience. Two years of pension, accounting, and/or technical experience. Good understanding of retirement operations processes. Technical aptitude to work with mainframe (Paris), Linux, DB2 SQL, MS SQL Server, etc. Analytical and problem-solving skills. Written and oral communication skills. Organizational skills and attention to detail. Proficiency using MS Office (Excel, Word, SharePoint, Access).

Preferred Qualifications: Experience with AWD, Linux, DB2 SQL, and Microsoft SQL Server.

Working Conditions

Hybrid: Tuesday - Thursday Locations: Cedar Rapids, IA; Baltimore, MD; Denver, CO

Salary

The salary for this position generally ranges between $27 - $31 per hour. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law. Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company's discretion.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

Competitive Pay Bonus for Eligible Employees

Benefits Package

Pension Plan 401k Match Employee Stock Purchase Plan Tuition Reimbursement Disability Insurance Medical Insurance Dental Insurance Vision Insurance Employee Discounts Career Training & Development Opportunities

Health and Work/Life Balance Benefits

Paid Time Off starting at 160 hours annually for employees in their first year of service. Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays). Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. Adoption Assistance Employee Assistance Program College Coach Program Back-Up Care Program PTO for Volunteer Hours Employee Matching Gifts Program Employee Resource Groups Inclusion and Diversity Programs Employee Recognition Program Referral Bonus Programs

Inclusion & Diversity

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We're thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.

Giving Back

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

Transamerica's Parent Company

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 31.7 million people across the globe. It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.