Human Services Quality Assurance Coordinator

Human Services Quality Assurance Coordinator

The Iowa Department of Health and Human Services (HHS), Division of State-Operated Specialty Care, Bureau of Woodward Resource Center (WRC) is seeking a passionate and dedicated Human Services Quality Assurance Coordinator (HSQAC) to join our team! This is a full-time position with a non-fixed, variable schedule. Are you ready to make a meaningful impact in the lives of individuals with intellectual disabilities? Join our dedicated team to providing exceptional care, support, and opportunities for growth.

What You'll Do

• Team Collaboration: In collaboration with the Assistant Superintendent for Habilitation Services, ensure appropriate training and technical assistance for development & implementation of ISPs, ITPs, and provide Quality Assurance oversight.
• Review and technical assistance for Home and Community Based Services (HCBS) ID waiver program and provide quality assurance oversight for the individual planning process.
• Develop and Train: Develop plans to train, encourage, and support the IDT to utilize a person-centered approach to the individual planning process, ensuring that plans are developed for and with the individual. Implement processes and systems for personal outcome measures to review person-centered services, determine gaps, and recommend changes for WRC to maintain professional standards of best practice.
• Monitor: Evaluate Qualified Intellectual Disabilities Professional (QIDP) processes on a regular basis. Report any concerns and issues along with recommendations for improvement to the respective Treatment Program Administrator (TPA) and Assistant Superintendent.

Key Competencies Successful candidates for this position will demonstrate the following competencies:

• Knowledge: Understand quality assurance compliance with regulations and standards identified in reviews by the Department of Inspections, Appeals, and Licensing, Life Safety Inspections, and Iowa Medicaid Enterprise Level of Care reviews.
• Assessment and Implementation: Read, understand, and implement detailed written and/or oral instructions, policies, methods, and procedures.
• Relationship Building: Work as a part of the Habilitation Services team to develop and implement various procedures and practices using best practice standards.

Applicants will be required to complete a background check to be considered for this position.

About WRC

WRC prepares and supports individuals to live in the community of their choice. This facility is a great place to develop or continue your healthcare career if you enjoy rewarding yet challenging work, supporting individuals by working as part of their interdisciplinary team, and helping to develop person-centered Individual Support Plans to meet specific support needs, preferences, and goals. The facility provides a range of services that include being an Intermediate Care Facility for Individuals with an Intellectual Disability (ICF/IID), daily supported community living, consultations/training, behavioral health services, physical nutrition management, and community residential-based guidance in learning prosocial behavior and personal accountability.

Benefits of Joining WRC

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth.

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

Woodward Highlights

Woodward is a city of approximately 1,300 located in central Iowa. The High Trestle Trail begins here and boasts 25 miles of paved surface running through five towns and four counties in the heart of Iowa. The trail includes an iconic, 1/2-mile, 13-story high bridge across the Des Moines River valley, one of the largest trail bridges in the world. The Iowa Arboretum & Gardens is just a quick drive away offering more trails, scenic overlooks and other amazing natural features. Woodward is about 30 minutes away Ames, home of Iowa State University. Des Moines, Iowa's capitol city, is also about the same distance away and home to Casey's Center (host site of NCAA Basketball and premier concerts) and Lauridsen Skatepark, the nation's largest skatepark. Additionally, Des Moines hosts one of the nation's finest State Fairs and is home to professional sports teams the Iowa Cubs, Iowa Wolves, Iowa Barnstormers and Iowa Wild.

The State of Iowa is an EEO/AA Employer HHS values those with "lived experience" and encourages adults who were fostered as youth, foster parents, and/or parents who were in the HHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD). Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

Minimum Qualification Requirements

Graduation from an accredited four-year college or university and experience equal to two years of fulltime work experience in quality assurance, quality improvement, or total quality management; OR an equivalent combination of experience and education substituting one year of the required experience for each 30 semester hours or one year of the required education to a maximum of four years.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice. Our Robust Benefits Package Includes:

• Competitive Compensation: Enjoy a competitive salary that reflects directly on your skills and expertise. Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator.
• Health and Wellness: Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
• Retirement Planning: We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.
• Paid Time Off: Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
• Professional Development: Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
• Employee Assistance Program (EAP): We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
• Diversity and Inclusion: Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01 Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment