Driver Services Coordinator

Driver Services Coordinator

CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life. Safety is at the core of everything we do at CRST. Our Safety team is focused on creating a safe workplace through awareness, accident prevention, compliance, and training. From our new hire orientation to recurring training, safety is vital to our success.

Location: Onsite in Cedar Rapids, IA (3930 16th Ave S.W., Cedar Rapids, IA 52404)

Compensation: $17.50 per hour. This is a fixed rate of pay for the role and is not negotiable.

Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

Position Shift: 7 a.m.-7 p.m. Thursday - Saturday and every other Wednesday and 7 a.m.-7 p.m. Sunday-Tuesday and every other Wednesday.

Training: Two weeks Monday-Friday from 9am to 6pm.

Job Summary: Ensuring the safety and compliance of an organization with applicable laws, regulations, and industry standards is crucial. Safety and compliance professionals play a crucial role in identifying and mitigating risks, developing and implementing safety programs, and ensuring adherence to legal and regulatory requirements. They conduct risk assessments, identify potential hazards, and develop strategies to mitigate risks. Additionally, they provide training to employees on safety protocols, investigate accidents or incidents, and ensure compliance.

Day in the Job Preview: As a Driver Services Coordinator your primary role is to handle accident calls. You will be responsible for answering promptly and gather necessary details while ensuring drivers remain calm. You will provide the information you collect to the appropriate parties for next steps. Additionally, you manage roadside inspection calls and transfer information to the VRT department for further action. When not on the phone you will conduct investigations into hours of service violations and provide support to drivers during their training sessions.

Essential Duties and Responsibilities:

• Provide safety support to employees and independent contractors.
• Take first reports of incidents by phone and record information into incident tracking software. Obtain and file copies of police reports, photos, and other incident-related documents.
• Coordinate incident responses with other departments and outside agencies, from on-scene claims adjusters to emergency towing services, and HAZMAT Response Teams.
• Communicate with drivers and independent contractors to obtain detailed information concerning incidents and provide action items according to company protocol.
• Generate end-of-shift reports and distribute them.
• Perform all front desk duties at the Driver Service Center.
• Validate and process invoices received from various hotels/taxi services.

Job Requirements:

• Successful completion of a CRST background check and drug screen is required.
• High school diploma or GED is required.

Ideal Experience & Skillset:

• An associate's degree is preferred.
• Computer Literacy - must be able to navigate multiple screens and programs while triaging on the phone.
• Adaptability to pivot priorities swiftly while maintaining patience and staying calm under pressure.
• Utilize available resources to make timely decisions with a sense of urgency, demonstrating patience and a composed demeanor.
• Demonstrate strong attention to detail, patience, and the ability to stay calm in ambiguous situations when making decisions without complete information.

Did You Know?

• CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to provide the best service to our customers and the best work environment for our employees.
• We're family-owned. We're dedicated to building on our founder's legacy to make CRST the transportation solution.
• CRST is headquartered in Cedar Rapids, IA. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country. When we thrive, America thrives!

CRST Core Values: Safety is at the core of all we do | Integrity in every decision and action | Commitment to the success of employees, customers, agents, contractors, and communities.

EEO Commitment: All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Hiring Notice: Offers of employment are contingent upon successful completion of a background check, drug test, and MVR (if applicable). Equal Opportunity Employer