Driver & Identification Service Center Specialist - Waterloo

Driver & Identification Service Center Specialist

Salary: $41,100.80 - $60,174.40 Annually

Location: Waterloo - 50701 - Black Hawk County, IA

Job Type: Full-time

Job Number: 26-00911

Agency: 645 Iowa Department of Transportation

Opening Date: 10/10/2025

Closing Date: 10/21/2025 11:59 PM Central

Point of Contact: Christopher Roundy

Email: Christopher.Roundy@iowadot.us

Job Description

At the Iowa Department of Transportation, the focus of a Driver & Identification Service Center Specialist is always the customer! This position is critical to ensure that Iowans get or stay mobile by helping customers obtain required identification documents. We're looking for someone who can provide exceptional service in a fast-paced, high-volume environment while exceeding customer expectations. Every task and customer you interact with will contribute towards making our Mission: Making Lives Better Through Transportation and five Core Values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception successful. Your role as a Specialist will focus on a variety of tasks, both in the office and outside, and no two days will be the same with rotating duties. Specialists are tasked with staying on schedule and ensuring customer satisfaction by:

• Acting as a point of contact for customer questions and inquiries through answering phones, conducting driving tests, or issuing licenses and IDs
• Providing expert knowledge of driver's license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards and license issuance, or identification documents off of eligibility
• Administering and scoring motorcycle skills, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations
• Reviewing State and Federal records and database information to determine issuance/non-issuance eligibility
• Supporting teammates through knowledge sharing, training, mentoring, etc.

Work Conditions: When administering drive tests, you'll be exposed to all weather elements and driving skill levels for an extended period. Rain and winter clothing will be provided. Hours: Monday through Friday 8:00 AM to 4:30 PM; Occasional in-state travel will be expected along with reporting to various locations as needed.

Benefits

As a State of Iowa employee, you will be eligible for the following benefits:

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance
• Insurance benefits start the first month following 30 days of employment and costs can be reviewed here.
• Opportunities for professional growth and development.
• Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
• Optional 401A plan with employer contributions.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).

We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website.

Special Requirements

Before Hire: Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license) and must pass federal and local name-based and fingerprint criminal history background checks.

After Hire: Must attend, obtain, and maintain required American Association of Motor Vehicle Administration certifications, a Motorcycle Rider Education Safety course, and department training sessions as required. Training classes and time will be provided upon hiring.

NOTICE: This position is covered under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work.
• A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate.

For additional information, please click on this link to view the job description.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice. Our Robust Benefits Package Includes:

• Competitive Compensation
• Health and Wellness
• Retirement Planning
• Paid Time Off
• Professional Development
• Employee Assistance Program (EAP)
• Diversity and Inclusion

Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique.

Application Questions

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

Yes - I understand and agree.

No

PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

Have you graduated from high school/G.E.D. equivalent? IF YES - how many years of experience do you have of full-time clerical or closely related work?

I have not graduated from high school or have a G.E.D. equivalent

Less than three years of full-time clerical or closely related work

Three years or more of full-time clerical or closely related work

How many years do you have of a combination of post high school education from an accredited business school, college or university AND/OR full-time clerical or closely related work? Nine months or 30 semester hours of education equals one year of experience.

I do not have any of the education and experience

Less than three years of a combination of post high school education and full-time clerical or closely related work experience

Three years or more of a combination of post high school education and full-time clerical or closely related work experience

Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have as a Driver & Identification Service Center Associate. (formerly titled -Driver's License Clerk) for the State of Iowa?

I am not a current State of Iowa employee

Less than six months of experience as a Driver's License Clerk for the State of Iowa