Customer Service Representative - Remote Eligible

Customer Service Representative

We are looking for a dependable and detail-oriented Customer Service Representative to join our team on a long-term contract basis. This position is based in West Des Moines, Iowa, and is a part-time remote opportunity. In this role, you will provide exceptional support to customers while efficiently navigating multiple systems and ensuring accuracy in data entry. The candidates for this role must sit out of the Des Moines area. Responsibilities include:

• Respond promptly to inbound and outbound customer calls, addressing inquiries and resolving issues with professionalism.
• Maintain accurate records by updating, reviewing, and researching insurance information within multiple systems.
• Deliver high-quality customer service while navigating between screens and ensuring attention to detail.
• Schedule appointments and manage customer correspondence via email and phone.
• Handle data entry tasks with precision, ensuring all information is correct and up-to-date.

If you are looking to grow in your customer service career, please apply today! Requirements include:

• Minimum of 1 year of experience in customer service, including handling inbound and outbound calls.
• Proficiency in navigating multiple screens and systems while performing tasks.
• Strong data entry skills with a focus on accuracy and attention to detail.
• Intermediate computer skills, including familiarity with Microsoft Excel and Word.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary, and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.