Customer Service Representative

Job Description

Handling inbound calls from providers checking eligibility and/or claim status for members. Call center environment taking inbound and outbound calls. Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email in an easy to understand manner. Research customer inquiries and follow up with customers as needed via email or outbound phone calls. Ability to troubleshoot basic website errors/question. Assisting customers with payments and payment related questions, policy changes, explaining coverages and rate changes, etc. Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer. Request additional/missing information from the customer via written or verbal communication. Document client issues and escalate issues to appropriate parties to resolve.

Ability to troubleshoot basic website errors/question. Assist with L&H or P&C insurance policy questions. Ability and flexibility of working a scheduled day.

Skills & Qualifications

Must:

• 1+ year of customer service experience
• High School Diploma or GED

Nice to have:

• Any call center experience
• Any previous insurance experience
• Bank Customer service experience
• Wells Fargo Bachelors Degree
• Any previous P&C experience

Pay and Benefits: The pay range for this position is $17.31 - $17.31/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Urbandale, IA.

Application Deadline: This position is anticipated to close on Aug 30, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.