Customer Service Representative

Customer Service Representative

We are looking for a success-driven Customer Service Representative to join a company in West Des Moines, IA. As part of this long-term contract position, you will serve as the first point of contact for members of various associations helping them with questions regarding their insurance policies. This position emphasizes professionalism, accuracy, and a solution-driven approach to customer interactions.

Responsibilities:

• Respond to inbound calls from association members regarding their dental and vision coverage.
• Process payments and provide detailed information on rates and plans.
• Submit coverage changes and updates promptly and accurately.
• Direct members to insurance carriers for claim-related inquiries.
• Deliver exceptional service by addressing questions and concerns with professionalism.
• Maintain a thorough understanding of coverage policies to ensure accurate information is shared.

If you are looking to continue on in your customer service career, please apply today.

Requirements:

• Previous experience in a call center environment is preferred.
• Proven track record of providing excellent customer service in a detail-oriented setting.
• Strong attention to detail and commitment to delivering high-quality work.
• Dependable attendance and reliability to support team objectives.
• Skilled in multitasking across multiple systems and screens.

If you are looking to continue on in your customer service career, please apply today.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.