Clerical Support

Administrative Support Assistant 2

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being and Protection, Bureau of Child Protective Services is seeking an Administrative Support Assistant 2 to join our team! This position provides administrative oversight and high-level clerical work related to Northern Iowa Service Area. Work duties involve:

• Manage Supplies
• Manage Physical Space
• Point of Contact
• Local Area Expense Budget
• Manage Shelter Billings
• Customer Service
• Provide back up to the lead Administrative Support Staff

The following experience/skills are preferred:

• Critical thinking skills and plan development
• Customer service including de-escalation of conflictual or adversarial situations
• Excellent oral and written communication and report composition
• Teamwork, collaboration, and consultation
• Ability to multi-task
• Ability to manage multiple deadlines

Benefits Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage
• Paid Time Off
• Retirement Plans
• Flexible Spending Accounts
• Insurance Coverage
• Employee Assistance Program
• Employee Discount Programs

Background Checks Applicants will be required to complete a background check to be considered for this position. The State of Iowa is an EEO/AA Employer HHS values those with "lived experience" and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Minimum Qualification Requirements Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• One year of full-time work experience in general office, clerical, data entry/processing, or related work.
• A total of one year of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1.

Additional Qualification Requirements Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.

Required Question Employer State of Iowa Agency 400 Health & Human Services - Family Well-Being and Protection Address Lucas State Office Building 321 E. 12th Street Des Moines, Iowa, 50319