Administrative Support Assistant 2

Administrative Support Assistant 2

The Iowa Department of Health & Human Services (HHS), Community Access and Eligibility Division, Child Care Assistance Unit, is seeking an Administrative Support Assistant 2 to perform clerical support duties in the Polk County office. This is a full-time opportunity, Monday - Friday with work hours being from 8:00 AM to 4:30 PM. New hires will start at the base salary of $17.29 hourly, $1,383.20 biweekly, $35,963.20 annually.

Core Essential Functions:

• Administrative Support
• Coordinate office operations in conjunction with direct supervisor and other management.
• File administrative materials, correspondence and reports.
• Order and maintain supply and forms inventory, complete and process invoices to ensure timely payment of expenses.
• Work with supervisor to determine operational needs in imaging/scan center, business office and support staff.
• General Support
• Answer general questions and route calls coming in on multiple phone lines in a timely, professional, and courteous manner.
• Provide reception coverage, respond to questions, route customers in a professional and courteous manner. This may include coverage in other county offices.
• Process letters and other documents, copy, scan, collate, upload, and distribute documents for workers.
• Process incoming and outgoing mail, documents, and emails. Processing includes scanning, indexing, uploading both paper and electronic mail.
• Perform back-up responsibilities for all clerical staff or as assigned.
• Attend staff meetings, training sessions and core courses.
• Review manual and other sources of communication to keep current on policy and procedure.

This position requires a high level of initiative, effort, and commitment toward completing assignments efficiently with the ability to:

• Interact with employees and customers in a manner that is consistent with quality customer service delivery.
• Comprehend and adhere to confidentiality and security provisions.
• Prioritize tasks and time to meet established performance goals and critical deadlines.
• Work productively in a team environment.
• Navigate efficiently in a Windows environment and utilize Word, Excel and Outlook and other personal computer programs as necessary.
• Maintain high attendance and report to work on time.
• Use critical thinking skills, prioritize work, and work under pressure.
• Use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic.
• Travel occasionally when it is necessary to cover absences/vacancies in other offices.

Benefits:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

Minimum Qualification Requirements:

• Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
• One year of full-time work experience in general office, clerical, data entry/processing, or related work.
• A total of one year of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1.

Additional Qualification Requirements:

• Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

Yes - I understand and agree.

No

PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq.

Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq.

Do you have one year of full-time work experience in clerical or a closely related work area?

Yes

No

How many months of COMBINED post high school course work in an accredited secretarial, business, or closely related curriculum AND full-time clerical work experience do you have?

No full-time clerical work experience and specified education to a combined total of less than six months

Six months to less than one year of the combined clerical work experience AND specified education

One year or more of the combined full-time clerical work experience and specified education

Are you a current permanent State of Iowa executive branch employee? IF YES - Do you have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1?

I am a current permanent State of Iowa executive branch employee AND have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1

I am NOT a current permanent State of Iowa executive branch employee

I am a current permanent State of Iowa executive branch employee BUT DO NOT have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1

How many years of full-time work experience do you have communicating with internal and external clients and customers in a call center environment to meet their needs?

Five or more years

Four to less than five years

Three to less than four years

Two to less than three years

One to less than two years

Less than one year

How many years of full-time work experience do you have with in-person customer service in an office environment?

Five or more years

Four to less than five years

Three to less than four years

Two to less than three years

One to less than two years

Less than one year

How many years of full-time work experience do you have with determining/adjusting priorities on a weekly/daily/hourly basis?

Five or more years

Four to less than five years

Three to less than four years