Administrative Support Assistant 2

Administrative Support Assistant 2

The Iowa Department of Health & Human Services (HHS), Community Access and Eligibility Division, is seeking an Administrative Support Assistant 2 to perform clerical support duties in the Polk County office. This is a full-time opportunity, Monday - Friday with work hours being from 8:00 AM- 4:30 PM. New hires will start at the base salary of $17.29 hourly, $1,383.20 biweekly, $35,963.20 annually.

Core Essential Functions

Administrative Support:

• Coordinate office operations in conjunction with direct supervisor and other management.
• File administrative materials, correspondence and reports.
• Order and maintain supply and forms inventory, complete and process invoices to ensure timely payment of expenses.
• Work with supervisor to determine operational needs in imaging/scan center, business office and support staff.

General Support:

• Answer general questions and route calls coming in on multiple phone lines in a timely, professional, and courteous manner.
• Provide reception coverage, respond to questions, route customers in a professional and courteous manner. This may include coverage in other county offices.
• Process letters and other documents, copy, scan, collate, upload, and distribute documents for workers.
• Process incoming and outgoing mail, documents, and emails. Processing includes scanning, indexing, uploading both paper and electronic mail.
• Perform back-up responsibilities for all clerical staff or as assigned.
• Attend staff meetings, training sessions and core courses.
• Review manual and other sources of communication to keep current on policy and procedure.

This position requires a high level of initiative, effort, and commitment toward completing assignments efficiently with the ability to:

• Interact with employees and customers in a manner that is consistent with quality customer service delivery.
• Comprehend and adhere to confidentiality and security provisions.
• Prioritize tasks and time to meet established performance goals and critical deadlines.
• Work productively in a team environment.
• Navigate efficiently in a Windows environment and utilize Word, Excel and Outlook and other personal computer programs as necessary.
• Maintain high attendance and report to work on time.
• Use critical thinking skills, prioritize work, and work under pressure.
• Use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic.
• Travel occasionally when it is necessary to cover absences/vacancies in other offices.

How to Apply

For help creating a profile or entering your information, please go to the online Employment Application Guide. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please list any additional languages you speak in your application.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage
• Paid Time Off
• Retirement Plans
• Flexible Spending Accounts
• Insurance Coverage
• Employee Assistance Program
• Employee Discount Programs

For additional information on benefits click here. Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position. The State of Iowa is an EEO/AA Employer HHS values those with "lived experience" and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD). Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• One year of full-time work experience in general office, clerical, data entry/processing, or related work.
• A total of one year of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1.

For more information click on this link to view the job description.

Additional Qualification Requirements

Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.

Required Questions

Employer State of Iowa Website hhs.iowa.gov Apply Please verify your email addressVerify Email