Account Manager Ii - channel Manager

Account Manager II - Channel Manager

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Account Manager II - Channel Manager leads the Partner's experience with the standard Lumen Enterprise Acquire and Customer Success policies, processes, and tools as well as those created specifically for the Partner Channel. The responsibilities include building, growing, and maintaining mutually beneficial relationships with the right strategic Partners to expand our market share. This role identifies and manages an assigned account base of indirect sales, telecommunications partners to generate revenue by executing channel programs. The Account Manager II is responsible for selling new and existing company products and services, targeting business to business clients.

The main responsibilities include:

• Drive inflight sales opportunities with Partner/Customer/Internal teams
• Develop and implement opportunities to cross-sell and up-sell accounts, increasing overall revenue spend by targeted customers
• Develop sales in designated account base by working with partners to identify new sales opportunities
• Win new business from existing customers
• Coordinate with Inside Sales on partner sales opportunities, prepare customer presentations, and coordinate with internal groups (sales engineering, product, etc.) during the sales process
• SFA opportunity creation and Funnel Management
• Solution pricing review and negotiation
• Partner Engagement – New partner activation, dormant partner reactivation, relationship building
• Sell the value of Lumen
• Formalize relationship with Lumen & Partner either directly or under an existing Master Partner
• Profile/Identify new Partners
• Coordinate and deliver training and on-boarding programs for Partners to ensure sales readiness for company products and processes, including product and systems training

What we look for in a candidate:

• 3-5 years of related sales experience
• Strong written and verbal communication skills; must have the ability to build relationships over the phone and influence and direct a team of employee owners
• Strong MS Office Suite knowledge and usage; must have the ability to learn and work in internal company applications
• Proven success working under pressure with tight deadlines
• Proven ability to deliver on sales results
• Results-focused
• Customer-obsessed
• Ability to work collaboratively with cross functional teams
• Strong interpersonal, negotiation, and conflict resolution skills
• Proficient understanding of company's telecommunications products and network capabilities

Compensation: This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $64,502 - $85,995 in these states: AZ, FL, GA, IA, IN, KS, KY, MO, OH, OK, PA, SC, TN, UT, WV

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Background Screening: If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page.

Equal Employment Opportunities: We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.

Application Deadline: 09/02/2025

Requisition #: 339355