Lead Corporate Support Engineer

Lead Corporate Support Engineer

Job Category: Client Ops Support

Requisition Number: LEADC003137

Location: Bengaluru, KA 560102, IND

Job Details:

Description

Key Responsibilities:

Microsoft 365 Administration:

• Manage and maintain Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Configure and optimize Microsoft 365 applications to meet business needs.
• Monitor system performance and troubleshoot issues.

Microsoft Entra and Active Directory Management:

• Configure identity services to ensure secure operations.
• Manage user accounts, groups, and permissions.
• Work with the InfoSec and compliance teams to monitor security policies and ensure regulatory compliance.
• Integrate with other systems and automate tasks using PowerShell.
• Provide technical support and resolve issues.

Intune and Microsoft Defender:

• Administer and configure Intune for device management and policy enforcement.
• Implement and manage Microsoft Defender for endpoint protection and threat management.
• Ensure compliance with security policies and procedures.

Mac OS Management:

• Provide support for Mac OS users within the Microsoft 365 environment.
• Configure and manage Mac devices using Intune.
• Troubleshoot and resolve Mac-related issues in collaboration with the IT support team.

User Support and Training:

• Provide quality technical support services to end-users for Microsoft 365 and Mac-related issues.
• Conduct training sessions to educate users on best practices and new features.
• Create and maintain documentation for IT processes and procedures.

PowerShell Scripting:

• Develop and maintain PowerShell scripts for automation of administrative tasks.
• Implement scripts to streamline processes and improve efficiency.
• Ensure scripts are secure and comply with company policies.

Qualifications:

• 7-12 years experience.
• Proven experience as a Microsoft 365 Engineer or similar role.
• Proficiency in Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Experience with Mac OS management and support.
• Familiarity with Intune MDM or similar solutions.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Proficiency in PowerShell scripting.
• Ability to work independently and as part of a team.

Preferred Skills and Experience:

• Experience with other scripting languages (PowerShell, Bash).
• Knowledge of networking fundamentals and security best practices.
• Ability to adapt and pivot for new technologies.
• SSO Integration.
• Defender portal knowledge.
• AWS Workspace operational support.