IT Support Specialist - Remote Eligible

Application Support Specialist

We are looking for an Application Support Specialist to join our team, supporting the delivery and administration of online platforms and enterprise applications. The role focuses on both functional support and operational excellence in environments related to educational or resource management systems.

This is a great opportunity for professionals with experience in user and content administration, service desk support, and technical documentation, who are passionate about problem-solving and ensuring the reliability of IT services.

Your key responsibilities will be:

• Provide functional and technical support to users of web-based systems
• Manage user access, content structure, and resource configurations in online educational or similar platforms
• Process and resolve incidents and service requests using ticketing systems
• Support content creators and administrators in publishing, updating, and maintaining training materials or user content
• Document solutions, procedures, and workflows for knowledge sharing and compliance purposes
• Draft manuals, guidelines, and SOPs to improve usability and self-service for users
• Ensure data accuracy and system usability by performing configuration checks and front-end testing
• Collaborate with internal teams to troubleshoot issues and implement improvements
• Follow defined processes for change, incident, and problem management
• Assist in reporting and collecting user feedback to improve service quality