HR Shared Services Support

HR Shared Services Support

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

Job Description

Primary Function of Position: The People Services Representative reports directly to the Sr. People Services Supervisor and plays a critical role in supporting the full staffing lifecycle. This position is responsible for managing job requisitions, coordinating interviews, overseeing preboarding activities, and processing employee movements such as promotions, conversions, and global transfers. Success in this role requires strong organizational skills, attention to detail, and the ability to collaborate effectively with cross-functional teams. The Staffing Coordinator contributes to a seamless and positive employee experience by ensuring timely and accurate execution of staffing processes.

Essential Job Duties:

• Review and approve job requisitions in alignment with business needs and hiring manager requests. Follow up with stakeholders to ensure timely progress and accuracy in job details.
• Schedule interviews and manage logistics for candidates and interviewers. Maintain clear and timely communication with candidates, hiring managers, and interview teams to ensure a smooth interview experience.
• Ensure all onboarding tasks are completed accurately and on time. Communicate with new hires to provide a positive and welcoming onboarding experience.
• Perform various HR administrative tasks including data entry, employment verifications, E-Verify processing, background checks, and coordination with payroll. Escalate background check issues when required and ensure timely resolution. Respond to payroll inquiries and maintain accurate employee records.
• Maintain and update employee and organizational data, ensuring accuracy and compliance with data management procedures. Support changes related to reporting structure, work location, and other employment details.
• Ensure all HR processes comply with internal policies and legal requirements. Maintain confidentiality and integrity of employee records.
• Identify, raise, and apply opportunities for continuous improvement in HR services and systems.
• Assist in testing and validating HR software implementations and system updates. Provide feedback on system functionality and report any issues to the appropriate teams.
• Support and participate in special HR projects and initiatives as needed.

Qualifications

Required Skills and Experience:

• Customer Service Orientation: Passion for delivering world-class customer service with attentiveness, responsiveness, and a strong focus on employee needs.
• Attention to Detail: Proven ability to manage multiple tasks while maintaining a high level of accuracy and thoroughness.
• Proactive Mindset: Demonstrates initiative by anticipating needs, taking ownership, and consistently delivering results beyond expectations.
• Collaborative Approach: Enjoys working with others to find better solutions and actively seeks input to make well-informed decisions.
• Organizational Skills: Strong ability to prioritize, stay organized, and drive process improvements.
• Technical Proficiency: Experience with HR tools such as Workday, SmartRecruiters, and ServiceNow is a plus.
• HR Experience: Minimum of 2+ years of experience in Human Resources or a related field.

Required Education and Training:

• Bachelor's degree and/or certification in HR, Business Administration, or related field is preferred.

Additional Information

Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.

Aviso sobre los Controles de Exportación de EE. UU.: De acuerdo con las Regulaciones de Administración de Exportaciones de EE. UU. (15 CFR §743.13(b)), algunos puestos en Intuitive Surgical pueden estar sujetos a controles de exportación de EE. UU. para candidatos que sean nacionales de países actualmente bajo embargo o sanciones.

Cierta información que usted proporcione como parte de la solicitud será utilizada para determinar si Intuitive Surgical necesitará (i) obtener una licencia de exportación del gobierno de EE. UU. en su nombre (nota: el proceso de obtención de la licencia puede tardar entre 3 y más de 6 meses) o (ii) implementar un Plan de Control de Tecnología ("TCP", por sus siglas en inglés) (nota: normalmente este paso agrega 2 semanas al proceso de contratación). Para cualquier puesto en Intuitive sujeto a controles de exportación, las ofertas finales están condicionadas a la obtención de una licencia de exportación aprobada y/o a la ejecución de un TCP antes de la fecha de inicio del empleado potencial, la cual puede o no ser flexible, y dentro de un plazo que no obstaculice de manera irrazonable la necesidad de contratación. Si aplica, los candidatos serán notificados e instruidos sobre cualquier requisito relacionado con estos fines.