Director , People Services

Director, People Services

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Position Overview We are looking for a passionate, metrics-driven leader to elevate our global People Services & Solutions function. As Director, you will shape and scale a high-performing shared services team that delivers exceptional employee care, drives operational excellence, and continually improves processes. This role is about more than service delivery—it's about inspiring a global team to deliver consistent, high-quality experiences that make every employee feel supported.

Key Responsibilities

• Lead and inspire a global People Services team, delivering end-to-end employee lifecycle support (hire to retire), including talent acquisition, compensation & benefits, and manager support.
• Build a scalable, tiered service delivery model anchored in metrics, SLAs, and continuous process improvement.
• Partner with HR Centers of Excellence, People Systems, and business leaders to design and localize policies, processes, and programs.
• Drive employee self-service through digital tools, ensuring easy access to SOPs, process maps, and resources.
• Monitor service performance with dashboards and reporting, holding the team accountable for quality, efficiency, and compliance.
• Cultivate a culture of adaptability, collaboration, and care while ensuring adherence to staffing models and gearing ratios.
• Provide proactive data insights to anticipate business needs and inform talent strategy.
• Champion the effective use of HR systems (e.g., Workday, ServiceNow) to maximize efficiency and the employee experience.

Qualifications

Qualifications

• Bachelor's degree in HR, Business, or related field (advanced degree preferred).
• 12+ years in HR operations or shared services leadership in a global organization; med-tech/tech experience preferred.
• 5+ years leading HR shared services/operations teams, with expertise in service delivery frameworks and case management tools.
• Proven track record of building scalable global models, leading large teams, and delivering measurable outcomes.
• Strong project management and process design expertise.
• Experience with Workday, ServiceNow, and ATS platforms.
• Bilingual skills (Spanish preferred).

What We're Looking For

• A leader who is obsessive about metrics and process, with a sharp eye for efficiency and continuous improvement.
• A people-centric leader who inspires teams and creates a culture of care and accountability.
• A service-oriented mindset, balancing global consistency with local nuance