Account Executive

Account Executive

Founded in 1992, Intrust IT has evolved to be a leader in the Greater Cincinnati area among technology companies providing support to the small and medium size business segment. Our focus is simple: Securing today and a better tomorrow for our employees, clients, and our community.

Intrust is an employee-owned company. Our ownership model means every team member has a true stake in our success. This unique structure fuels a culture where people come first. Our employee-owners live our values and demonstrate a passion for strong teamwork, accountability, and care for one another and our clients. All of this accomplished by focusing on transparency with all our relationships.

At Intrust, you will be exposed to some of our unique business practices, such as: The Great Game of Business (open book finances with staff), Employee Stock Ownership Plan, and a method of operating the business that focuses on openness and accountability. Your exposure to these items will give you an idea, we believe, the way the businesses of the future will operate.

Role Summary

The Account Executive role is accountable for managing business relationships with assigned clients, ensuring retention through outstanding service orientation and increasing revenue through consultative upselling, cross-selling and product resale. The Account Executive will directly support the preservation and expansion of our customer base.

The ideal candidate will have talent in client service and sales. We expect this person to be a reliable professional able to achieve balance between customer orientation and a results-driven approach. The goal is to find opportunities and turn them in long-term profitable relationships based on trust and mutual satisfaction.

Account Executive Responsibilities:

• Drive growth with existing client base: Identify, develop and deliver opportunities for expansion and adoption
• High engagement with clients to understand their satisfaction, surface feedback and take action to maintain an excellent client experience
• Primary escalation point to remedy relationship-level issues that may arise
• Act as the client's advocate and Intrust's representative to ensure contractual, service and relationship commitments are met
• Introduce products/service to prospective clients
• Actively identify opportunities to improve operations within the role, team and company
• Positive role model of behavior in accordance with company values, expectations, policies and procedures
• Estimated 25-35% travel within the Cincinnati region to attend client meetings

Account Executive Qualifications:

• Experience in IT service sales, account management, or similar roles. Associate to Mid-level experience is expected to align with compensation
• Positive, supportive team orientation; adaptable to diverse client needs
• Strong process design skills with natural ability to implement across varied groups
• A natural connector with people
• Able to pivot quickly as priorities shift
• Commitment to continuous learning through training, coaching and feedback
• Highly effective self-management across multiple projects and tasks

Associated Physical Actions:

• Lift and carry up to 20 pounds
• Prolonged periods of sitting or standing at a desk and working on a computer, tablet, or mobile device
• Talking and/or typing for extended periods
• Daily commute to an office

Salary and Benefits:

Starting base compensation for this role is expected to be between $70,000 - 75,000 per year with a variable compensation target range between 15-20%.

Intrust IT offers medical, dental and vision healthcare coverage for employees and eligible dependents, three weeks paid time off, paid holidays, 401k with 5% employer match, cell phone and home internet reimbursement, employer-provided life and disability insurance coverage, and an employee stock ownership plan.