Service Delivery Manager

Service Delivery Manager

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Are you our new Service Delivery Manager? As a leading credit management company, Intrum has broad expertise in collection services and we do business in 20 countries in Europe. We have more than 10,000 experienced employees in our group.

Our business is about helping others. Helping indebted individuals get out of difficult situations. Helping companies get paid so they can grow, hire and thrive. Which in turn is positive for the whole economy. You will become an essential part of this circle with us, which gives your job at Intrum a deeper meaning. Regardless of your role or title. Being at the forefront is everyone's job. As a leader, it is up to us to be at the forefront. To shape the industry. To set new standards. And wherever your Intrum career path takes you, whatever role you play, you will contribute to growth, innovation and impact that make a real difference.

The opportunity to grow. In our organization, there are many opportunities to advance, specialize and rotate. Or even try your wings abroad. It is up to you to make it happen. Since our business is about helping others – individuals and companies – your work will also develop on a more personal level. Simply put, you will grow by making a difference.

Role. The role will report to Invoicing Manager. Location for this position: Stockholm. Hybrid work. We see that hybrid work, where we as employees can work either from home or from the office, creates opportunities to perform and work effectively in virtual and real environments.

We are now looking for reinforcement to our team Fakturaservice and in the role of Service Delivery Manager (SDM) you will work independently and be responsible for our delivery to a number of own customers. As SDM you are the customer's contact person regarding operational issues and thus have a central role in the dialogue with the customer. You capture questions and problems from the customers, investigate them independently and if you do not solve the question on your own, you take help from and collaborate with other internal functions. You will collaborate with among others Sales, Business Development & IT, Finance, Client Onboarding and Client Support.

As SDM you are responsible for customer contact in the delivery of our invoice service solutions. We help companies distribute their invoices and take care of their accounts receivable management, and develop the handling according to the customer's needs. This means that on a daily basis you answer questions, provide advice, analyze and work to improve the customer's and Intrum's routines. In collaboration with the customer and your internal colleagues you always strive for a better result for both parties. You are guided in your work by our concepts, routines and regulations, instructions and policies, agreements, customer-specific solutions, quality requirements and our values.

You communicate with customers by phone, email and personal meetings, both regarding operational issues and training of the services and systems. You actively work on driving improvements, coordinate internally regarding routines around customer file communication and quality-assured delivery. You are involved in developing key figures per customer, supplemented with analysis and action proposals for customer meetings and have a close dialogue regarding the customer with the responsible Key Account Manager.

Your qualifications

We believe that you have

· Several years of experience in finance and/or invoice service solutions

· Good experience in customer contact

· Experience in analytical work

· You are an Office user and have an easy time learning new systems

· Good communication skills, written and verbal in Swedish and English

· We expect all applicants to have an orderly finance

Who are you? We at Intrum want to contribute to an inclusive and diverse working life. We accept our differences and know that this is a strength. We know that we are all a resource for society, regardless of age, ability, gender, religion, ethnicity or sexual orientation. Therefore we encourage everyone to apply for jobs with us. Come as you are. In the role of SDM you need to be comfortable with daily customer contact. You should also be driven to develop and improve as this is constantly on the agenda. You are a responsible person who thrives on working independently and driving your own tasks forward. You have a strong service sense and are passionate about making our customers satisfied. You have the ability to juggle many balls in the air, be precise and effective.

You act according to our values. Our values are not words. They are everything. Behind our global expansion and large digital transformation lie four simple but powerful values. Ethics. Dedication. Solutions. Empathy. These are the values that drive our everyday life, no matter how big we grow. Others may think they are small things. But for us, they are everything.

Are you curious and have questions? Welcome to contact recruiting manager, Ulrika Allén for more information about the business unit and the role. And do not hesitate to contact the primary recruiter, Maja Fransson for more information about the application process.

Only applications received through our online system will be considered. Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!