Customer Service Administrator

Great Opportunity For Recent College Grads or Early Career College Grads

If you are a recent college graduate or early career college grad in the Cincinnati/Northern KY area, this could be a great opportunity to get your career started or jump started.

Great Opportunity for Growth within the company!

We have partnered with a manufacturer in Florence KY to lead a search for a newly created Customer Service Administrator role.

Customer Service Administrator

Provides technical support to our customers and are expected to develop a working knowledge of our core products.

Professionally represent the company to our customers with the knowledge and skills to provide them the product or service they need.

There is a 95/5 split between office work and warehouse requirements that includes inventory counts, organization, and shipping orders as needed.

Issue quotes with appropriate lead times.

Receive customer orders.

Communicate the scheduling of production.

Assist with packing of outbound product, and stocking of inbound items.

Communicate with sales force and customers daily.

Responsibilities:

• Respond to customer inquiries, provide quotes, and take customer orders
• Negotiate sale and purchase prices
• Proactively generate sales and promote company products
• Support outside sales representatives
• Expedite back-orders
• Assist with pulling inventory, preparing shipments, and updating inventory levels
• Assist with customer returns
• Interact with customers and suppliers to obtain and fill orders correctly
• Troubleshoot customer concerns.

Job Requirements:

• Excellent customer service, and communication skills
• Reliable, organized, detailed, and focused
• Industrial or mechanical product sales experience preferred
• Comfortable with common business software such as Microsoft office applications, MS Excel, Gmail.
• Ability to use basic computer applications and have efficient typing skills that allows for rapid e-mail communication
• User level experience with ERP systems such as QuickBooks, SAP, e-commerce admin and common business practices such as customer account management, inventory updates and material planning
• Must be available for standard daytime business hours (M-F, 8:00 AM to 5:00 PM EST)