Sales Support (CPD) - Consumer Fragrances

Customer Account Manager

Join our team as the key link between customers and our sales organization! In this role, you'll handle and process customer orders, respond to inquiries, and resolve issues with professionalism and care. You'll build strong relationships with select customers and internal teams, using your product knowledge and understanding of customer needs to deliver exceptional service. This position calls for analytical thinking, sound judgment, and a proactive approach to problem-solving—making you an essential part of creating a seamless customer experience.

Where You'll Make a Difference

• Act as the primary point of contact for day-to-day customer queries, ensuring clear communication and timely resolution across global accounts.
• Coordinate sample requests, pricing updates, product information, and documentation to support effective account execution.
• Maintain accurate and up-to-date records of customer interactions, forecasts, and sales data to enable seamless reporting and decision-making.
• Prepare monthly performance reports, dashboards, and presentations for internal stakeholders.
• Support cross-functional projects in collaboration with Marketing, R&D, and Supply Chain teams.
• Track timelines, milestones, and deliverables for customer initiatives and new product launches.
• Assist with financial processes including pricing coordination, margin analysis, and sales forecasting.
• Collaborate closely with regional teams to ensure alignment on global account priorities and commercial strategies.

What Makes You the Right Fit

• Bachelor's degree in Business, Marketing, or a related field (preferred).
• 1–2 years of experience in a commercial, sales support, or customer-facing role, ideally within FMCG or the fragrance industry.
• Strong proficiency in MS Office (Excel, PowerPoint, Word); experience with ERP or CRM systems is an advantage.
• Fluent in English, with strong written and verbal communication skills.
• Highly detail-oriented, with excellent organizational and time-management abilities.
• Comfortable working across multiple geographies, cultures, and cross-functional teams.
• Proactive problem-solver who can manage issues independently and propose effective solutions.

How Would You Stand Out?

• Experience supporting global or regional accounts in an international business environment.
• Knowledge of FMCG or fragrance industry processes, trends, and commercial dynamics.
• Advanced Excel skills or experience with reporting, dashboards, and data visualization.

Why Choose Us?

• Join a dynamic, global commercial team shaping the future of consumer fragrances.
• Work on high-impact global accounts with strong cross-functional exposure.
• Gain hands-on experience supporting strategic account initiatives and product launches.
• Benefit from continuous learning, professional development, and clear career growth opportunities.
• Be part of an inclusive, collaborative culture that values diversity, teamwork, and innovation.
• Receive a competitive compensation and benefits package while making a tangible impact on customer satisfaction and business performance.