Customer Service Representative

Job Opportunity

What's next in your career? If it's working on cutting-edge solutions in food, health, and sustainability, you're in the right place.

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.

The role is based in Wuxi, Jiangsu, On-site. Be part of communicate, open-minded, consistent team where together we can achieve greatness and make a real impact.

Where You'll Make a Difference

• Manage customer orders (domestic and export) in compliance with policy, including order entry, confirmation, invoicing, and follow-up until delivery.
• Ensure accurate documentation and resolve any issues related to order processing.
• Process credit notes and debit notes associated with sales orders or customer complaints.
• Coordinate and handle customer complaints and service cases linked to sales orders.
• Respond promptly and accurately to customer inquiries.
• Build and maintain strong partnerships with internal and external stakeholders.
• Support internal and external audits as required.
• Provide problem-solving and continuous support throughout the order-to-delivery cycle.

What Makes You the Right Fit

• Bachelor's degree (no specific major fields required)
• 2-3years' experience in Customer Service or Supply Chain of business to business
• Knowledge in domestic and international trade
• Knowledge of MS Office tools
• Knowledge in SAP

How Would You Stand Out?

• Fluent business Japanese/ Chinese/ English communication skills (Written and Verbal)
• English communication skill will be plus
• Effective communication skills across all levels of the organization
• Highly collaborative and team player
• Cross cultural awareness

Why Choose Us?

• Comprehensive Training System & Plan.
• Good working environment.
• Full-paid Social insurance and housing allowance.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.