Customer Service Representative

Job Opportunity

Are you passionate about innovation that transforms everyday products into extraordinary experiences? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success.

The role is based in Bogotá, Colombia (hybrid role). Be part of a collaborative, dynamic, and innovative team where together we can achieve greatness and make a real impact.

Where You'll Make a Difference

• Manage domestic, export, and consignment orders from entry to delivery.
• Issue invoices, credit/debit notes, and handle customer complaints.
• Respond to inquiries and coordinate with Supply Chain and Sales teams.
• Ensure compliance with trade regulations and internal policies.
• Support audits and contribute to process improvements.
• Maintain accurate documentation for all transactions.
• Collaborate with internal stakeholders to resolve issues promptly.
• Monitor order status and proactively communicate updates to clients.
• Drive continuous improvement initiatives within the Order to Cash process.

What Makes You the Right Fit

• Bachelor's degree in any field.
• 2–3 years of experience in Customer Service or Supply Chain (B2B environment).
• Proficiency in MS Office and SAP.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Knowledge of trade compliance and documentation processes.
• Team-oriented and adaptable to change.
• Customer-centric mindset with a focus on service excellence.

How Would You Stand Out?

• Experience in the flavor, fragrance, or food industry.
• Familiarity with export documentation and international trade regulations.
• Advanced Excel or data analytics skills.

Why Choose Us?

• Be part of a global leader in innovation.
• Gain valuable experience in a dynamic international setting.
• Competitive compensation for a temporary assignment.
• Inclusive and diverse workplace culture.
• Opportunities for professional development and learning.
• Work with passionate teams that make a real impact on everyday products.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.