Customer Service Representative

Temporary Customer Service Representative

Are you customer-focused and detail-oriented? Join our Haverhill team as a temporary Customer Service Representative to support order management and ensure smooth delivery to our business clients.

This temporary position supports the full Order to Cash process, including order entry, documentation, complaint handling, and coordination with internal teams to ensure timely and accurate deliveries.

Where You'll Make a Difference

• Manage domestic, export, and consignment orders from entry to delivery.
• Issue invoices, credit/debit notes, and handle customer complaints.
• Respond to inquiries and coordinate with Supply Chain and Sales.
• Ensure compliance with trade regulations and internal policies.
• Support audits and contribute to process improvements.

What Makes You the Right Fit

• Bachelor's degree in any field.
• 2–3 years' experience in Customer Service or Supply Chain (B2B).
• Proficient in MS Office and SAP.
• Strong communication and problem-solving skills.
• Team-oriented and adaptable in a fast-paced environment.

Why Choose Us?

• Be part of a global leader in innovation.
• Gain valuable experience in a dynamic international setting.
• Competitive compensation for a temporary assignment.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.