Analyst, People Operations

HR Operations Specialist

What's your next big career move? If it involves driving meaningful change, we should talk. IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Global Business Services

Delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company. The role is based in Mexico City (hybrid role). Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You'll Make a Difference

• Serve as the first point of contact for HR-related queries, providing Tier 1 support through multiple communication channels.
• Manage day-to-day HR data entry operations across various Human Capital Management (HCM) systems, ensuring 100% accuracy for all employee lifecycle events (e.g., onboarding, offboarding, changes, and leave management).
• Maintain and update People Operations processes and work instructions to ensure compliance with local audit and legal standards.
• Collaborate with local HR teams and Centers of Excellence (COEs) to ensure seamless execution of HR processes, including payroll and administrative tasks.
• Educate employees and managers on internal HR policies, procedures, and available resources.
• Handle and resolve employee queries within defined Key Performance Indicators (KPIs), escalating complex issues when necessary.
• Generate regular and ad-hoc HR reports to support leadership decision-making.
• Manage the People Operations inbox, ensuring timely and accurate responses to employee inquiries.
• Create and issue employment documentation such as contracts, starter packs, and termination letters, ensuring alignment with HR processes.

What Makes You the Right Fit

• Experience in HR operations, shared services, or a similar administrative role.
• High attention to detail and commitment to data accuracy.
• Fluency in English and Portuguese, with strong verbal and written communication skills in both languages.
• Familiarity with local labor laws and compliance requirements.
• Excellent communication skills and a customer-focused mindset.
• Proficiency in Microsoft Office Suite and HR reporting tools.
• Ability to follow standard operating procedures (SOPs) and contribute to process improvements.
• Comfortable working collaboratively with cross-functional teams and stakeholders.

How Would You Stand Out?

• Experience working in a global or multicultural HR environment.
• Knowledge of digital HR support models and ticketing systems.
• Strong problem-solving skills and a proactive approach to continuous improvement.
• Understanding of employee lifecycle processes and HR systems (e.g., HCM platforms such as Workday, SAP, or similar).

Why Choose Us?

• Home office opportunity
• Professional onboarding process
• Training opportunities
• Learning and development programs

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.