Samples Customer Service

Interface Sustainability Solutions Entry Level Position

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products. The company is focused on carbon reductions and aims to become a carbon negative enterprise by 2040. This position enables sales and provides a world-class customer experience by delivering samples and customer support to internal and external stakeholders.

Educational requirements: High school diploma or GED required. An associate or undergraduate degree in business, customer service, or similar field with experience preferred. CISR SOFAIR Facilitator/Lean Six Sigma Green Belt certification required or willingness to obtain within one year.

Skills and experience: One year customer service experience in an office environment preferred. Detail-oriented with a strong emphasis on quality. Ability to work in a self-directed manner without close supervision. Must possess excellent oral and written communication skills. Excellent people skills, the ability to express concepts and ideas as well as collaborate effectively. Must be able to make independent decisions and collaborate effectively as a part of a team. Excellent computer skills and ability to type proficiently. Demonstrated problem-solving skills and experience preferred. Ability to multitask and stay organized. Product knowledge helpful. Knowledge of Oracle ERP, SalesForce, or similar ERP system preferred. Ability to maintain self-control in difficult situations.

Essential duties: Promote socially responsible sustainability in Samples and Interface. Increase value in Samples by identifying value-added and non-value-added activities. Interact with internal and external stakeholders to identify opportunities to improve culture, reliability, productivity, and socially responsible collaboration. Gather feedback to understand unmet stakeholder needs. Correctly enter samples orders via phone and email in a timely manner. Track sample orders and verification of delivery, upon request. Facilitate shipment of samples orders to account executives and customers as well as notification of back-ordered items. Develop extensive knowledge of product, including tiles, backings, adhesives, installation methods, etc. to better service the customer. Maintain a working knowledge of transportation providers, their delivery options, and their freight rates. Maintain excellent housekeeping. Comply with safety rules and environmental regulations. Be aware of departmental Safety Data Sheets (SDS) and ISO information. Follow ISO procedures as directed. Perform other duties as assigned.

Physical demands: Customary office. Overtime as needed. Work environment: Customary office. Fast paced, team environment.