Engineer, Storage Engineering

Storage Engineer

The Storage Engineer is responsible for supporting and maintaining availability and performance of all disk storage & SAN switches in production as well as non-production environments. This individual works as part of a results-oriented service delivery team and supports other storage engineering & operations teams. Additionally, the Storage Engineer participates in root cause analysis of problems, identifies areas for process improvement, remediates issues, and executes tasks to deliver on project-based initiatives.

Responsibilities

1. Provide L2 support for all disk storage related issues across the enterprise
2. Respond to and assist in production operations in a 24/7 environment
3. Provide support to and coordinate with internal users, operations staff, and vendor resources for root cause analysis
4. Participate in an on-call rotation for after-hours support based on escalations
5. Provide technical analysis, resolve problems, and propose solutions
6. Participate as a resource for project driven initiatives
7. Identification and automation of manual tasks using scripting and application development

Knowledge and Experience

• Mid-level experience with a variety of disk storage subsystems and SAN switches including EMC, Hitachi, HPE, NetApp, Cisco and Brocade.
• Deep understanding of SCSI, NFS and SMB protocols
• Disk Storage configuration management experience
• Hands on experience with storage-based replication technologies
• Automation tools
• Strong speaking and written skills
• Top-tier critical thinking and problem-solving skills
• Ability to work in a service-oriented team environment
• Project Management, organization, and time management
• Customer focused and dedicated to the best possible user experience
• Able to communicate effectively with both technical and business resources

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.