IT Support Consultant

IT Local Support Consultant - Executive Support

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About This Position

The Technology Delivery Services (TDS) Division within the Technology and Transformation Department (TTD) is seeking an IT professional to provide local IT support to executives at the Office of the Presidency, located at Headquarters.

What You'll Do

1. Analysis and Support: Provide on-site analysis, diagnosis, and resolution of desktop problems or needs for IDB Group executive leadership and VIP personnel at Headquarters, including IT software and assigned equipment (computers & mobile devices).
2. End-User Assistance: Support executive leadership and VIP users, ensuring maximum effectiveness of IT tools (hardware, software, connectivity, training, etc.) at Headquarters. This includes conducting preventative maintenance for conference equipment and supporting end users in conference rooms.
3. Infrastructure Maintenance: Assist in maintaining IT infrastructure, including workstations, servers, videoconferencing, telecommunications, and local providers.
4. Customer Service: Respond promptly to incoming calls, emails, and IT service needs from IDBG executive leadership and VIP users.
5. Technical Setup: Install, configure, test, maintain, and troubleshoot end-user hardware, peripheral devices, mobile devices, software, and other products to ensure required desktop service levels.
6. Project Support: Collaborate with other departments during construction projects to move, install, and test equipment, ensuring system functionality.
7. Liaison: Act as a liaison between IT team members and third-party support, thus ensuring the organization’s end-user computing environment is secure and has an efficient operation.
8. Documentation: Ensure that operational documentation is current and registered correctly in tickets, reports, etc., as required.

What You'll Need

• Education: Bachelor's degree in Computer Science.

• Experience: At least two years of experience in the IT field. Proven experience providing IT local support to VIP personnel.

The ideal candidate will possess: Working knowledge in MS Windows 11, MS O365, Teams Rooms, communication platforms, mobile devices (Android/iOS), MS Active Directory, VMWare/VDI, and workstation maintenance. Working knowledge of ITIL incidents, service requests, and knowledge management processes. ITIL certification is a plus. Proficiency in AI and generative AI technologies, along with their potential applications. General knowledge of servers, network telecommunication, audiovisual equipment, and office assets (scanners, printers, copiers). Extensive understanding of ethical considerations and responsible use of AI.

• Languages: Proficiency in English and Portuguese, is required. Additional knowledge of Spanish is preferable.

Requirements

• Citizenship: You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents.

• Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.

Type of Contract and Duration

International consultant Full-Time, 12 months (up to 36 months).

What We Offer

The IDB group provides benefits that respond to the different needs and moments of an employee’s life. These benefits include:

• Competitive compensation packages.
• Leaves and vacations: 2 days per month of contract + gender-neutral parental leave.
• Health Insurance: The IDB Group provides a monthly allowance for the purchase of health insurance.
• Savings plan: The IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.
• We offer assistance with relocation and visa applications for you and your family when it applies.
• Hybrid and flexible work schedules.
• Development support: We offer learning opportunities to boost your professional profile such as seminars, 1:1 professional counseling, and much more.
• Health and wellbeing: Access to our Health Services Center which provides preventive care and health education for all employees.
• Other perks: Lactation Room, Daycare Center, Gym, Bike Racks, Parking, and others.

Our Culture

At the IDB, we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions.

In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, please email us at accommodations@iadb.org.