Platform Engineer - Support (linux And Mac)

Platform Engineer - Support (Linux and Mac)

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

As a member of our operations team, the Platform Engineer – Support (Linux and Mac) will help address the operational needs of a mixed on-premises and cloud environment.

This role requires a strong background in Linux system administration and operations, excellent problem-solving and troubleshooting skills, and a passion for automation and continuous learning.

Responsibilities

• Provide operational support and work directly with end users to understand requirements and resolve trouble tickets
• Drive consistent, standardised solutions across IB for hardware, software, configurations, and processes
• Implement tools and processes for efficient operational management, including change management, monitoring, and alerting
• Provide after-hours or weekend support when necessary for high-risk or planned data centre maintenance and upgrades
• Contribute to issue resolution through automation
• Collaborate with internal teams to deliver timely, proactive solutions
• Communicate complex technical concepts to individuals with varying levels of technical expertise

Requirements

• Bachelor's degree in a relevant field or equivalent experience
• 2+ years of experience in Linux system administration or operations
• Strong understanding of core Linux concepts and technologies (e.g., LVM, systemd, memory/CPU/network/disk management, Bash scripting)
• Experience with storage protocols and technologies such as NFS, iSCSI, and Fibre Channel
• Ability to remain calm under pressure and systematically resolve issues
• Willingness to take on tasks outside of formal training and learn new technologies
• Solid understanding of host and network security concepts
• Familiarity with standard services and protocols (DNS, DHCP, Active Directory/LDAP, SSH, SNMP)
• Understanding of modern monitoring tools and concepts (e.g., Prometheus, New Relic, Datadog)

Desired Skills

• Familiarity with AWS or another cloud provider
• Programming experience (e.g., Python)
• Experience with DevOps tools

Company Benefits & Perks

• Competitive salary package
• Performance-based annual bonus (cash and stock)
• Group medical and life insurance
• Modern offices with free amenities and fully stocked cafeterias
• Monthly food card and company-paid snacks
• Hardship/shift allowance with company-provided pickup and drop-off facility*
• Attractive employee referral bonus
• Frequent company-sponsored team-building events and outings

* Depending on shift assignment ** Benefits package is subject to change at management's discretion