Lab IT Support

Lab IT Support

Duration: 06 months with possible extension

Office: Raritan, NJ 08869

Pay rate: $32/hr. on W2

Supporting end client with all tech related enquiries and IT support.

Daily Responsibilities/Job Description

• Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implement customer specified benchtop computing design and processes
• Administer and assure connectivity of customer's Windows based platform
• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imaging of computers
• Manage on-boarding, retirement and relocation of equipment
• Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
• Ensure adherence to client's corporate policies through periodic reporting and compliance programs
• Act as the technical support contact for instrument vendor
• Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
• Provide technical support for new system validations and change management efforts
• Create and maintain a physical inventory of lab equipment, PCs, software and any other information specified by the client
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Act as client Liaison for software/hardware related inquiries
• Participate in client team meetings
• Provide support across all Enterprise practices as required
• Act as the technical expert to handle escalations and be a mentor to junior team members
• Provide back up to team leads as required
• Demonstrate appropriate use of office equipment/software after training
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Minimum Qualifications

• Excellent customer service skills complemented by an ability to listen to and interpret client requests
• Ability to troubleshoot complex technology issues (network and PC related)
• Strong verbal and written communication skills
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes
• A proven self-motivational work ethic with the ability to work independently, manage time and schedule workload to meet deadlines and customer needs
• Excellent analytical and problem-solving skills
• Detail oriented and able to follow written documentation for task execution
• Ability to multitask and support various groups of users

Nice To Haves

• Deskside IT experience /Help desk experience (troubleshooting)
• Flexibility to work various shifts/days

About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.