IT Support Specialist

IT Support Specialist

We are seeking a hands-on and experienced IT Support Specialist to join our global IT operations team on a full-time contract, on-site basis. In this role, you will support end-user technology and infrastructure across warehouse and logistics functions. You'll work closely with warehouse staff and cross-functional teams to ensure technology is up and running smoothly, particularly during onboarding and key operational periods.

This position offers the opportunity to contribute to the fast-paced environment of a globally expanding business, with a strong focus on real-time problem-solving and high-impact IT service delivery.

Responsibilities

Technical Support & Operations

• Provide Level 1/2 support for laptops, desktops, Zebra printers, mobile devices, and other hardware
• Troubleshoot workstation, software, and logistics system issues
• Support associates in day-to-day operations and use of warehouse tools
• Document IT support procedures and contribute to knowledge base
• Participate in scheduled support rotations as needed

Infrastructure & Network Support

• Assist in maintaining secure, reliable local network infrastructure (LAN, Wi-Fi, VPN)
• Perform basic configuration and troubleshooting of switches, routers, and wireless access points
• Coordinate with other IT teams for system escalations and infrastructure needs

Security & Maintenance

• Ensure compliance with IT security and operational protocols
• Support device updates, system patching, and access control policies
• Conduct regular equipment checks and assist with inventory tracking

Requirements

• Bachelor's in Computer Science or related field; Master's a plus.
• 4+ years in IT support/infrastructure roles in enterprise or logistics settings.
• Solid knowledge of ITIL processes (Incident, Change, Problem, and Service Level Management).
• Hands-on experience with Agile/Scrum methodologies.
• Mandarin proficiency required, as support tickets and end users are Mandarin speakers.

About Us: Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

IntelliPro is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also ensure that all applicants have access to accommodations throughout the hiring process.

Compensation: The compensation offered will depend on various factors, including location, experience, education, and job-related skills. This role includes a competitive base salary, bonus, equity, and a comprehensive benefits package, subject to eligibility.