Centralized Services Technician (remote) - Remote Eligible

Centralized Services Technician (Remote)

The mission of the Centralized Services Technician role at Intelligent Technical Solutions is to ensure efficient and effective backup solutions, software coverage, smooth IT operations, and collaboration with other departments to align the clients' IT infrastructure with their business goals and objectives.

Job Responsibilities

• Deploy and configure backup solutions for all servers, workstations, and SaaS applications
• Remediate server, workstation, IaaS, and SaaS backup issues within 24 hours of detection
• Audit backup configurations and status every month to ensure that all data is secure and can be recovered in case of any data loss
• Microsoft and 3rd party patching auditing and remediation
• Troubleshoot general IT issues
• Audit software coverage reports every month to remediate issues
• Minimize internal staff work interruptions
• Liaise with vendors
• Ensure that all projects are completed on time and within budget
• Collaborate with other departments on projects
• Ensure that the company's IT infrastructure is aligned with its business goals and objectives

Job Qualifications

• Experience in deploying and configuring backup solutions, remediating server, workstation, and SaaS backup issues, and auditing backup configurations and status.
• Strong problem-solving skills to identify the root cause of IT issues and provide effective solutions.
• Excellent communication skills to interact with other departments, vendors, and clients.
• Detail-oriented to ensure that all backup solutions are configured correctly, software coverage reports are accurate, and IT issues are resolved efficiently.
• Technical background in IT infrastructure, including servers, workstations, SaaS applications, and backup solutions.
• Adaptable to work in a fast-paced environment with changing priorities.

Job Requirements

• A home office set up that meets the following:
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate ranges from $4.59/hour up to $7/hour and may vary by experience and location.

Benefits

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement

You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form:

Step 1: Complete this pre-recorded video interview:

PRE-RECORDED VIDEO INTERVIEW

Step 2: Please go to this link for a short technical quiz:

PRE-EMPLOYMENT ASSESSMENT