Systems Engineer (ICAM Operations Center, Tier 1 & 2 Support) - Fully Cleared

Make an Impact Where It Matters Most

At Intelliforce, we don't just support systems—we safeguard access. As part of the ICAM Operations Center team, you'll provide 24x7 support for enterprise Identity, Credential, and Access Management (ICAM) services that enable secure authentication and authorization across the intelligence community. You'll monitor systems, troubleshoot incidents, and assist customers with integration, access, and identity issues, ensuring mission-critical applications remain secure and available around the clock. This is a hands-on technical support role that combines analysis, communication, and rapid problem-solving to keep Zero Trust infrastructure running smoothly.

Schedule and Work Details

Location: Ft. Meade, MD area (Government and Contractor facilities)

Telework: Not available

Schedule: 24x7x365 Operations Center, 10-week rotating schedule

Period 1 – Mids: 4 on, 3 off, 3 on, 4 off (5 PM–5 AM)

Period 2 – Days: 3 on, 4 off, 4 on, 3 off (5 AM–5 PM)

Period 3 – Days: 3 off, 4 on, 4 off, 3 on (5 AM–5 PM)

Period 4 – Mids: 4 off, 3 on, 3 off, 4 on (5 PM–5 AM)

Period 5 – Straights: Monday–Friday, 8 hours per day

Shift Differential: Available for Mid shift (TBD)

Here's What Your Day-to-Day Might Include

• Provide Tier 1 and Tier 2 operational support for enterprise ICAM systems in a 24x7 environment
• Monitor system health, logs, and alerts to ensure uptime and reliability
• Support customers integrating with Enterprise and IC Attribute and Authorization services
• Troubleshoot access, authentication, and entitlement issues
• Work with development teams to resolve technical problems related to RESTful services
• Manage incidents and requests in JIRA and provide updates via email, chat, and phone
• Perform database queries using SQL for troubleshooting and verification
• Document issues, procedures, and customer guidance using Confluence
• Assist with user education and training on software capabilities and ICAM tools
• Analyze system performance and propose operational improvements

Minimum Qualifications

Clearance: Top Secret Clearance with Full Scope Polygraph (must be active). We do not have the ability to sponsor clearances. Citizenship: Must be a U.S. Citizen. We cannot sponsor visas.

Education and Experience:

• Bachelor's degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
• Minimum seven (7) years of Systems Engineering experience in programs of similar scope and complexity
• An additional five (5) years of experience may substitute for a degree (12 years total)

Required Skills

• Experience with or knowledge of:
• Online and telephone customer support
• Public Key Infrastructure (PKI)
• Attribute-Based Access Control (ABAC) and Entitlements Management
• LDAP directories and SQL database queries
• RESTful services and APIs
• Ticketing systems (JIRA, Redmine, or ServiceNow)
• Linux operating systems
• Ability to:
• Analyze and troubleshoot complex system applications
• Communicate technical issues clearly to users and teams
• Modify and maintain Confluence documentation
• Support customer education and technical training
• Work independently and adapt in a fast-paced environment

Desired Skills

• Experience working in 24x7 operations or mission-critical support environments
• Familiarity with Zero Trust and ICAM concepts
• Strong written communication and documentation abilities
• Prior experience supporting DoD or intelligence community programs

Compensation Range: $137,000.00 - $181,000.00

The salary range provided reflects an estimate based on current market trends and may be adjusted based on factors such as the candidate's experience, skills, and qualifications. The final offer will be tailored after a thorough evaluation of the candidate's background and suitability for the role. Please note that this range is intended as a guideline and is subject to flexibility.

Why Intelliforce? Because you matter—your work, your growth, and your well-being. At Intelliforce, we don't just push the boundaries of technology—we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won't just contribute to projects—you'll help shape outcomes that make a real-world impact. We also know that great work starts with a great environment. That's why we invest in you:

• Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because.
• Multiple medical plan options, including ones with zero deductible or premium for employees.
• Generous 401(k) with immediate vesting—because your future matters now.
• Exciting bonus opportunities, from profit sharing to quarterly awards and President's Club recognition.
• A culture of collaboration, connection, and fun, with regular team activities that go beyond the work.

Ready to grow with purpose? At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join us—and let's build something meaningful together.