Desktop Support Specialist

Desktop Support Specialist

This role directly reports to Intellia's Director, IT Operations and works closely with all areas of the organization as well as the Company's vendors. The Desktop Support Specialist will provide desktop support and problem resolution for Intellia's office and laboratory systems. The Desktop Support Specialist will respond to break/fix requests for technical support and assistance for all workstations, laptops, mobile devices, peripherals and software applications.

Duties/Responsibilities

• Provide end-user support for computers running Windows 10/11, Android, IOS and Mac OS and ensure that break/fix tickets are resolved according to Intellia's defined Service Level Agreements.
• Responsible for the setup, configuration, and delivery of workstations and peripherals to end users in both office and laboratory environments.
• Provide desktop application support and problem resolution for business and lab system applications.
• Perform routine moves, changes and audit IT installed applications on the devices
• Perform software and hardware installations and upgrades as needed.
• Documents, tracks, and handles helpdesk calls and/or escalate problems when necessary.
• Responsible for weekly and monthly maintenance tasks on lab workstations and ensures critical data is being backed up and/or synchronized to network resources.
• Troubleshoot print, copy, and scanner issues, escalating calls to support vendors when necessary.
• Place orders as needed and maintain hardware and software inventories.
• Create and manage Microsoft Intune packages
• Provide end-user support for video conferencing rooms

Requirements

Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Must have experience in Windows 10/11, macOS, Office365, Entra ID, Microsoft Intune, Logitech Video System, Microsoft Teams and calling, JAMF and common antivirus tools

Education / Certifications

Bachelor's degree or equivalent experience.

Experience

1-3 years of experience with Desktop support

Experience in Life Sciences industry a plus.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 20 pounds at times.

Walk couple of miles between buildings

Covid-19 Vaccination Policy: All Intellia employees, regardless of work location, are expected to follow all applicable federal, state, and local public health regulations and guidelines, and are strongly encouraged to follow all public health recommendations, including being vaccinated for COVID-19.

EEOC Statement: Intellia believes in a diverse environment, and is committed to equal employment opportunity for all its employees and qualified applicants. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Intellia will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications are accepted on a rolling basis, and will continue to be accepted until the position is filled at which point the position will be taken down.

The base salary for this position is expected to range between $73,900.00 - $90,400.00 USD per year. The salary offered is determined based on a range of factors including, but not limited to, relevant education and training, overall related experience, specialized, rare or in-demand skill sets, internal comparators and other business needs. Upon joining Intellia, your salary will be reviewed periodically and additional factors such as time in role and performance will be considered. Intellia may change the published salary range based on company and market factors.

Additional compensation includes a performance-based annual cash bonus, a new hire equity grant, and eligibility to be considered for annual equity awards the value of which are determined annually at the Company's discretion.