Resident Services Manager - Watermere At Woodland Lakes

Resident Services Manager

We, at Integrated Real Estate Group, are dedicated to enhancing the lives of our residents. With high values and morals reflected in everything we do, we strive to be the leader in building and operating senior communities while shaping the way the industry looks at wellness and quality of life for our residents.

Watermere at Woodland Lakes is a resort-style independent living community in the heart of Conroe, Texas.

The Resident Services Manager will partner with the Executive Director and Department Directors to create experiences that positively impact resident satisfaction and support the company's mission to deliver hospitality excellence to the community residents. The Resident Services Manager will develop, communicate, and execute hospitality training efforts, measurement of guest experience and initiatives that enhance team culture and the dining experience. This position will work closely to support various community teams including operations, culinary, human resources, and activities.

Responsibilities include, but are not limited to:

• Supports the operational, culinary and activity teams with strategies to drive hospitality excellence.
• Initiates customer satisfaction surveys and focus groups to gauge the community's hospitality needs.
• Works with the Executive Director, Executive Chef and community Department Directors to obtain and maintain department customer satisfaction levels at or above goals.
• Works closely with Marketing and Activities personnel to ensure all resident special needs are met as well as to coordinate planning of unique events.
• Analyzes point of sale data and develops action plans based on facts to improve quality of service.
• Manages the pre-meal experience with Executive Chef and service staff.
• Works with Executive Director and Executive Chef to provide regular hospitality training to front of the house team members.
• Builds and maintains strong relationships with community residents, provide memorable experiences for residents and their guests, while identifying improvement opportunities.
• Creates an atmosphere where residents feel a sense of belonging and friendship, and where incredible amenities are the expectation, not the exception.
• Build an inviting dining program where every day is a celebration.
• Assist in planning, preparation, and execution of special events, banquets, and theme meals.
• Maintains a positive working relationship with staff, residents, and culinary team.
• Other duties as assigned.

Qualifications:

• Bachelor's in Hospitality Management, or the like, from an accredited university is strongly preferred.
• 3 years minimum experience in hospitality, fine dining, event planning, etc. required
• 2 years supervisory and management experience including coaching, performance management, daily operations supervision, discipline and counseling.

Benefits (Full Time Employees Only):

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life
• Disability
• Critical Illness & Accident Coverage
• Legal & ID Theft
• Referral Programs – employees and residents
• Competitive Wages
• ZayZoon - access 50% earned wages anytime

Integrated Real Estate Group is an Equal Opportunity Employer.

Integrated Real Estate Group participates in e-verify for employment authorization verification.