Customer & Field Service Technologies Manager

Manager of Customer & Field Service Technologies

Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what's possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care.

Integra Life Sciences is looking for a Manager of Customer & Field Service Technologies with a proven track record of driving alignment across Customer Service and Field Service teams to deliver streamlined digital experiences. This role would lead the business through process centered discussions driving improvement by generating integrated technology solutions that directly touch our customers during and after their buying journeys.

This role will report to the VP of IT Business Engagement and be part of various extended leadership teams to help align the organization towards a consolidated enterprise technology roadmap. This role will begin as an individual contributor role with potential to establish a team as the function matures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Engages, develops, and maintains relationships with business leaders across the organization to quantify demand for IT support and technology enablement.
• Creates business cases in partnership with corresponding business function and aligns with financial calendar to ensure timely submission of new proposals.
• Documents business requirements, As-Is business processes, To-Be business processes, and major desired business outcomes from new technology deployments.
• Analyzes information pertaining to complex business problems and makes recommendations for the implementation of new systems and procedures.
• Works across IT teams to drive alignment on priorities, constraints, and dependencies, and factors in organizational capacity into long term business planning of IT projects.

The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

• Bachelor's Degree in a Technical or Business field, Master's Degree desirable.
• Process Excellence / Six Sigma / Lean / Organizational Change Management / PMP / ITIL / Business Analyst Training.
• Minimum 10 years' experience in the Life Sciences, Pharma, MedTech, or Biotech industries.
• Minimum 5 years' experience working in, or supporting business functions: Digital Marketing, Commercial Teams, Customer Service, Field Service, and/or Planning.
• Extensive experience continuously improving business processes (e.g., Lean, process excellence, value stream mapping).
• Preferred: Management Consulting experience; executive presentation skills.

Additional Information: This is a hybrid role, and the ideal candidate will be based out of Princeton, NJ. The hybrid schedule requires in-office presence on Tuesdays, Wednesdays, and Thursdays, with the option to work remotely on Mondays and Fridays.

Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status.