IT User Support I

IT User Support I

We're looking for an IT User Support I to join our growing team! What you'll do here:

• Respond to users (brokers / employees) regarding computer systems issues or questions.
• Record all queries in order to document the steps leading to the resolution of the problem.
• Intervene in critical situations in the event of a system failure.
• Ensure allocation of the necessary technical resources in order to respond concretely to any situations by following the existing escalation scales.
• Ensure the management and integrity of user identity by following the procedures in place to secure the use of computer systems.
• Participate in the development of documentation intended for users in collaboration with the other support services of the company.

What you bring to the table:

• At least 1 year of experience working in a Help Desk environment
• Experience or knowledge of FreshDesk Ticketing system or any ticket management software
• In-depth knowledge of PCs and centralized system environments
• Knowledge of Windows, MS Office, Lotus Notes, LAN / WAN
• Being customer oriented
• Team spirit
• Analysis and synthesis
• Be action oriented
• Bilingual (French and English): Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

What we offer:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.