Associate, Sales & Customer Service

Sales & Customer Service Agent

If you're passionate about helping others and recognized for your excellent communication and interpersonal skills, we may just be the place for you!

As a Sales & Customer Service Agent, you'll become a trusted advisor helping Canadians protect the things that matter to them.

We will provide you the mentoring and training you need to achieve your career goals, and your success will be recognized by our annual bonus plan and accelerated career path, which will give you the opportunity to be promoted after six months in the position.

Ready to take control of your career? Join our team and see how the sky's the limit.

Start date: November 14, 2025

Work Location: Calgary (321 6 Ave SW #1200)

Work Schedule: 35 hours per week

Monday to Friday, 8 a.m. to 8 p.m. and Saturdays, 8 a.m. to 5 p.m. (only working five 8-hour shifts within that period)

Hybrid model with one day in the office after 6 months (this is dependent on successful completion of probationary period). During the training phase, you may be asked to come in up to 4 days a week.

The work schedule will include all Saturdays and Statutory Holidays for the first year of employment.

What you'll do here:

• Play a key role in providing the best possible protection for our clients' most valuable assets by advising them on suitable insurance products, answering their product questions, and guiding them on the next steps.
• Analyze individual customer needs and promote and cross-sell appropriate personal lines insurance products and services.
• Efficiently accept and process changes in payment methods, ensuring accurate and timely updates to clients' accounts.
• Handle phone and email inquiries from existing clients in a professional and timely manner, providing exceptional customer service and resolving issues promptly.

What you bring to the table:

• At least one year of customer service experience in a call center environment.
• Previous experience in sales and customer loyalty is highly desirable.
• Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.
• Proficient with technology and comfortable navigating multiple systems.
• Ability to multitask effectively and remain calm under pressure.
• You must be prepared to study for the pass the provincial insurance licensing exam with the support of our in-house training team.
• Bilingual in English and French is an asset.
• No prior Canadian work experience is required but candidates must be authorized to work in Canada full-time.

This is an in-bound call center position, and we are looking for candidates who are comfortable with working evenings and every Saturday and Statutory holiday for the first year. We are happy to offer a day-shift schedule after 18 months in the role.