IT Support Technician

IT Support Technician

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.

And that's where you come in:

As an IT Support Technician, you will be the first line of support for our on-site and remote employees, assisting with technical issues and ensuring smooth daily operations. This is an excellent opportunity for someone eager to begin their career in IT, gain hands-on experience, and grow with a leading education technology company.

What You Will Be Doing

Serve as the first point of contact for all IT-related issues via helpdesk ticketing system, email, phone, and in-person support.

Diagnose and resolve hardware, software, and network issues for macOS, Windows, and mobile devices.

Manage user accounts, permissions, and access in systems such as Okta, Microsoft 365, and Google Workspace.

Support and maintain AV equipment and conference room technology, ensuring smooth operation for meetings and presentations.

Assist in setting up, configuring, and troubleshooting laptops, monitors, and peripherals for new and existing employees.

Collaborate with other IT teams to escalate and resolve complex technical issues.

Document technical solutions, troubleshooting steps, and best practices in the knowledge base.

Participate in onboarding and offboarding processes, including device provisioning and asset management.

Contribute to IT projects, including hardware upgrades, software deployments, and process improvements.

What You Will Need To Know/Have

Required Qualifications

1-3 years of experience in IT support or a helpdesk role.

Fluency in both English and Hungarian, with excellent verbal and written communication skills in both languages.

Proficiency in supporting macOS, Windows, and iOS/Android devices.

Familiarity with enterprise tools such as Okta, Slack, Google Suite, Jamf, Intune, Active Directory, and Office 365.

Knowledge of networking fundamentals, including Wi-Fi, VPN, and basic troubleshooting.

Strong customer service and communication skills with the ability to explain technical concepts to non-technical users.

Proven problem-solving skills and ability to multitask in a fast-paced environment.

Ability to lift and move IT equipment (up to 50 lbs).

Preferred Qualifications

Experience with AV systems, including Zoom Rooms, or similar platforms.

Certifications such as CompTIA A+, Network+, or Apple Certified Support Professional (ACSP).

Experience in a SaaS or tech-driven organization.

Get In On All The Awesomeness At Instructure

Flexible schedules and a remote-friendly culture, with hybrid or onsite work based on business needs.

Annual "Dim the Lights" company-wide shutdown from December 26 to December 31.

Comprehensive wellness programs and mental health support.

Annual learning and development stipends to support your growth.

We provide the technology and tools you need to do your best work—typically a Mac, with PC options available in some locations.

A culture rooted in inclusivity, support, and meaningful connection.