Supervisor, Facilities Maintenance & Guest Services

Facilities Maintenance & Guest Services Supervisor

At Cook's Branch Management, a program of the Cynthia and George Mitchell Foundation, you will join a nationally recognized land stewardship organization dedicated to conservation, sustainability, and exceptional guest experiences across more than 7,100 acres of restored Piney Woods habitat. As the Facilities Maintenance & Guest Services Supervisor, you will lead hands-on facilities operations and supervise guest services staff and contractors to ensure that all buildings, systems, and guest areas are safe, functional, and welcoming. You will balance technical maintenance expertise, team leadership, and hospitality coordination in a mission-driven environment where care for people and place go hand in hand.

In this leadership role, you will oversee maintenance and preventative care across more than 20 buildings, lodges, guest housing, and shared spaces on a large conservation property while supervising, scheduling, and coaching Guest Services Specialists to uphold clear standards for service, safety, and performance; perform hands-on troubleshooting and repairs across HVAC, plumbing, electrical systems, carpentry, and appliances; coordinate and manage outside contractors through bidding, scheduling, quality control, and invoice approval; and serve as a visible, guest-facing leader who supports hospitality standards, emergency response readiness, and seamless cross-department collaboration.

We value our employees' time, expertise, and dedication. Our commitment to your success is supported by competitive compensation and a comprehensive benefits package designed to promote security, growth, and work-life balance. Our best-in-class benefits package includes:

• Competitive pay of $28 - $34 per hour with seasonal overtime opportunities and potential annual bonus up to one month's salary
• Medical, dental, and vision insurance available on day one (shared premium cost)
• 401(k) retirement plan with up to 6% employer match
• Employer-paid life, short-term, and long-term disability insurance
• Paid time off: 11 PTO days, 11 statutory holidays, and 10 vacation days to start (increasing with tenure)
• Employer-supported education, training, and skill-development opportunities

In addition, we foster a collaborative, hands-on environment where employees are empowered to contribute ideas, solve problems creatively, and grow alongside the land we steward.

Rooted in the conservation values of the Mitchell family, our culture emphasizes stewardship, humility, collaboration, and long-term thinking. We work as a close-knit team across disciplines, operations, hospitality, land management, and research, united by respect for nature and one another. Employees are trusted with meaningful responsibility and encouraged to take pride in maintaining a place that demonstrates what thoughtful care and regeneration can achieve.

To succeed, you should have:

• Associate's degree or equivalent technical training in facilities management, building trades, or property operations, or comparable hands-on experience
• 3+ years of experience in facilities maintenance, property operations, hospitality engineering, or similar environments, including team supervision
• Demonstrated hard skills in general building systems, preventative maintenance, contractor coordination, and use of digital work-order platforms (e.g., CMMS, MS Excel, SharePoint)
• Valid driver's license; ability to work on-site, outdoors, on uneven terrain; bilingual English/Spanish preferred for workforce and contractor communication

As the Facilities Maintenance & Guest Services Supervisor, you will:

• Lead day-to-day facilities maintenance operations while minimizing guest disruption in a hospitality-focused environment
• Manage work orders, inspections, inventory, and preventative maintenance using maintenance management software
• Supervise contractor projects with accountability to timelines, budgets, safety standards, and sustainability goals
• Partner with housekeeping, hospitality, and operations teams to address guest comfort, room readiness, and infrastructure needs
• Support emergency response, severe weather preparation, and periodic grounds or site maintenance as needed

Cook's Branch Management operates as a flagship conservation program of the Cynthia and George Mitchell Foundation, stewarding one of the most successful private-land habitat restorations in Texas. Established through decades of adaptive land management, they serve as a living field laboratory for ecological resilience, biodiversity, and climate research, while also hosting guests in thoughtfully maintained facilities that reflect respect for land, history, and community. Awarded the Texas Leopold Conservation Award, Cook's Branch exemplifies long-term commitment to sustainability, stewardship, and responsible operations.

Join Our Client in Preserving Nature's Legacy:

If you're energized by hands-on leadership, meaningful work, and maintaining exceptional spaces in a one-of-a-kind natural setting, we invite you to apply. Join Cook's Branch Management and help care for a place where people, purpose, and the land thrive together.

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. Our client does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.