Guest Services Specialist

Guest Services Specialist

At Cook's Branch Management, a 7,100-acre nature preserve and hospitality destination within the Piney Woods of East Texas, you will be part of a mission-driven team dedicated to conservation, stewardship, and exceptional guest care. As a Guest Services Specialist, you will support daily hospitality and housekeeping operations while assisting with light facilities maintenance to ensure guest accommodations are clean, comfortable, and thoughtfully prepared; you will help coordinate meals and catering, anticipate guest needs, and contribute to seamless operations across multiple buildings in a dynamic, service-oriented environment.

We value our employees' time, expertise, and dedication. Our commitment to your success is supported by competitive compensation and a comprehensive benefits package designed to promote security, growth, and work-life balance. Our best-in-class benefits package includes:

• Competitive pay of $22 - $24 per hour, with seasonal overtime opportunities
• Medical, dental, and vision insurance available on day one (shared premium cost)
• 401(k) retirement plan with up to 6% employer match
• Employer-paid life, short-term, and long-term disability insurance
• Paid time off: 11 PTO days, 11 statutory holidays, and 10 vacation days to start (increasing with tenure)
• Employer-supported education, training, and skill-development opportunities

In addition, we foster a collaborative, hands-on environment where employees are empowered to contribute ideas, solve problems creatively, and grow alongside the land we steward.

Rooted in the conservation values of the Mitchell family, our culture emphasizes stewardship, humility, collaboration, and long-term thinking. We work as a close-knit team across disciplines, operations, hospitality, land management, and research, united by respect for nature and one another. Employees are trusted with meaningful responsibility and encouraged to take pride in maintaining a place that demonstrates what thoughtful care and regeneration can achieve.

To succeed, you should have:

• High school diploma or equivalent; additional training or coursework in hospitality, housekeeping, facilities operations, or guest services preferred
• 1–3 years of experience in hospitality, hotel housekeeping, guest services, facilities, or property operations with strong customer service delivery
• Demonstrated hard skills in cleaning and sanitation standards, basic maintenance tasks, inventory management, and use of digital communication or scheduling tools
• Valid driver's license; ability to work on-site across a large property; bilingual English/Spanish preferred for guest, vendor, and team communication

As the Guest Services Specialist, you will:

• Deliver high-quality guest services and hospitality support, greeting guests, responding to requests, and maintaining a welcoming presence across lodging and common areas
• Perform housekeeping and custodial services, including cleaning guest rooms, changing linens, restocking supplies, and sanitizing kitchens and dining spaces across 20+ buildings
• Assist with meal coordination and catering support, including setup, cleanup, basic food prep, and supply ordering in collaboration with vendors and internal teams
• Support facilities maintenance operations by completing basic repairs, reporting issues, conducting walkthroughs, and assisting with seasonal readiness and inventory control
• Communicate clearly with housekeeping, maintenance, contractors, and leadership using scheduling tools and work-order or task-tracking systems

Cook's Branch Management operates as a flagship conservation program of the Cynthia and George Mitchell Foundation, stewarding one of the most successful private-land habitat restorations in Texas. Established through decades of adaptive land management, they serve as a living field laboratory for ecological resilience, biodiversity, and climate research, while also hosting guests in thoughtfully maintained facilities that reflect respect for land, history, and community. Awarded the Texas Leopold Conservation Award, Cook's Branch exemplifies long-term commitment to sustainability, stewardship, and responsible operations.

Be the Heart of the Guest Experience

If you take pride in hospitality, thrive in hands-on roles, and enjoy creating meaningful experiences in a stunning natural setting, this role is for you. Apply today and help make every guest experience at Cook's Branch Management thoughtful, comfortable, and unforgettable.

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. Our client does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.