Account Manager

Account Manager

Do you thrive on building long-term relationships and keeping operations running smoothly? We're seeking a proactive Account Manager to join our team at B&M Machine Co., Inc., a family-owned precision machine shop with over 75 years of excellence. In this full-time, on-site role, you'll serve as the primary point of contact for our customers, handling quoting, order entry, production updates, and delivery coordination while working closely with our machining and leadership teams. You'll help maintain strong client relationships, identify growth opportunities, and ensure projects meet our high standards for quality, service, and timeliness in industries ranging from aerospace and medical to chemical and custom manufacturing.

Join us for the best-in-class benefits and perks:

We value the time and efforts of our employees. Our competitive compensation, $45,000 - $75,000 depending on experience, plus commission (1% of sales (non-brusso / GL 4000) | 10% of new leads for first year), and an extensive benefits package, further enhance our commitment to your success. Our benefits package includes:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance

Additionally, we strive to create an optimal environment for our employees, where they can learn, grow, and thrive within the company. We strive to create a collaborative and creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

To thrive, you should have:

• Solid phone, written, and in-person communication skills with strong attention to detail and organization
• Proficiency with CRM and ERP platforms (preferably Pipedrive and JobBoss²) and technical skills in the M365 Suite
• Experience in account management, inside sales, or customer service within a manufacturing or industrial environment
• Ability to manage multiple priorities while maintaining accurate records and delivering timely follow-ups

• Willingness to travel up to 25% for customer visits, trade shows, and vendor meetings

Your responsibilities as the Account Manager will include:

• Act as the primary liaison between customers, vendors, and the shop, providing timely updates and resolving issues
• Process new orders, acknowledgements, and web-based requests while monitoring production schedules for on-time delivery
• Prepare and follow up on quotes in collaboration with the Operations Manager to support sales growth
• Manage leads, customer records, and sales activities using Pipedrive CRM while nurturing new and existing business relationships
• Deliver weekly reports summarizing quotes, released jobs, and customer interactions to track performance and opportunities

Ready to take the next step in your career? Join B&M Machine in their mission to redefine precision manufacturing! Apply now and become a vital part of our team.

We are an equal-opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.