Insomniac Clubs - Operations Manager

Operations Manager

Do you enjoy operations management? We are looking for a highly motivated Operations Manager who is passionate and motivated, resourceful, and innovative, entrepreneur and forward thinking!

Insomniac's Clubs Division is focused on creating a best-in-class experience for our Headliners. Our expanding roster of club partners includes some of the world's top venues, delivering performances from globally renowned DJs backed by top-notch sound and visuals. The diverse calendar of events celebrates the electronic dance music community and culture, offering an endless range of experiences.

Insomniac Clubs is a separate entity from Insomniac Events, focused on curating and managing unique nightlife experiences. While we share a passion for music and creating unforgettable experiences, Insomniac Clubs operates independently from Insomniac Events and has its own payroll, benefits and organizational structure.

The Operations Manager will ensure the night runs as smoothly as possible, with seamless service that meets the expectations and needs of our clients. Opening and closing protocols must be followed and maintained. Must be able to multitask and assist all departments of the venue. This is not a remote position and is required to be on site at our Los Angeles, CA venue and travel to various office and venue locations as needed.

Responsibilities:

• Customer Focus: Understand customer service principles and be able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
• Initiative: Able to identify opportunities and issues and follow through on work activities to capitalize or resolve them. Able to lean quickly and take positive action without being requested to do so. Interested in learning about the entire business.
• Performance Management: Able to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback.
• Leadership: develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationship with others.
• Organization: Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Able to multitask and pay strong attention to detail in a fast paced and high-urgency environment. Able to complete tasks thoroughly in a timely manner. Able to protect assets and people by learning and implementing protocols and complying with guidelines.
• Communication: Able to listen, comprehend and speak with employees and department heads about necessary issues/concerns.
• Office Duties & Responsibilities:
• Hiring: post ads and execute interviews with speed and thorough assessment of each candidate.
• Scheduling: Schedule staff per department, using our online scheduling system.
• Payroll: Ensure submitted hours are correct and accounted for. Follow payroll company's procedures and submit all forms required.
• Inventory: Ensure inventory is correct and place order accordingly.
• Aesthetics of Venue: Maintain aesthetics, cleanliness, repair and maintenance of venue. Private / Special Events: Work closely with the director of special events weekly.
• Event Duties & Responsibilities:
• Maintain opening and closing procedures.
• Handling customer concerns and questions
• Clubs Duties & Responsibilities:
• Conduct pre-shift meetings for all necessary departments.
• Maintain excellent communication with all departments during shift.
• Handle and oversee cash accountability/transactions within departments. Door, Box office, bottle service, etc.
• Train and provide support in onboarding team members, clients, vendors and partners when needed
• All other projects and initiatives as identified

Qualifications:

• 4+ years of experience as an operations manager in live events and/or club operations
• Degree in hospitality, business management, or marketing or related experience
• 6+ years of experience in people and team management
• Proficient in budgeting, reconciling, and analyzing event operations excel spreadsheets
• Responsible for Alcohol Awareness Training Certification or Equivalent
• Flexible schedule with the willingness and ability to work nights, weekends, and holidays
• Excellent English comprehension (both written and verbal)
• Ability to work long hours
• Ability to work in loud/bright environments (lasers, flashing lights, etc.)
• Job longevity – long-term tenure within the same company - preferred

Work Environment:

• Must be able to tolerate loud noise levels & busy environments in dynamic work locations
• May work in drastic temperature climates when at venues
• Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines and work events

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Equal Employment Opportunity:

Insomniac Clubs strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. Insomniac Clubs will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. As part of its commitment to make reasonable accommodations, Insomniac Clubs also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Insomniac will also provide reasonable religious accommodations on a case-by-case basis.

Hiring Practices:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Insomniac Clubs recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Salary Range: $75,000.00 – 85,000.00 USD

CA - Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Exchange takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee's salary history will not be used in compensation decisions.