Client Services Specialist
Insignis
Client Services Specialist Role
Insignis Cash Solutions is a fast-growing, Cambridge and London based FinTech company looking for an enthusiastic individual to join our busy team. We are expanding, making this a perfect position if you'd like to have a significant impact on a company's early growth and to develop your role and career as the business evolves. Our ideal candidate will demonstrate integrity, be detail oriented whilst also being personable and confident in building relationships with clients. You will be joining a team where your ideas will be welcomed and valued.
The position will be mixed working both remotely and in our Cambridge, office located in the Innovation Centre.
Client Services Specialist Role:
We are seeking a friendly, highly skilled client services associate to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing enquiries, and promptly directing customer complaints to relevant departments.
To be successful in client services, you should exhibit extensive experience in a similar role and demonstrate a client-oriented approach. A first-class client services representative builds positive business relationships and provides clients with individualised and professional support.
You will work in the Client Services team but will also work very closely with our Payments Team. Your role will be vital in actively expanding our client base and your team's work will directly impact the company's retention of clients and its growth.