Technology Support Analyst

Technology Support Analyst

Insight Global is looking for a Technology Support Analyst to join one of the largest non-profit healthcare systems in the US. In this role, you will be supporting the Supply & Service Resource Management (SSRM/Supply Chain) applications, including the ERP system, in accordance with companywide standards. Additionally responsible for extrapolation data from multiple sources, organizations, and presenting the outcome to leadership. This position will also demonstrate strong data analytics skills and manage processes that bring the customer value.

Other responsibilities include:

• Utilizing documentation and procedural standards, this position is responsible to maintain the SSRM applications (ERP, Contract Management System, Item Request system) on a regular basis.
• Leads special projects, leads and participates in meetings where appropriate, contributes to continuous improvement of process, customer service, financial outcomes, and value add.
• Lead implementation of new facilities within ERP system, ensuring appropriate data migration, end-user training, and adherence to project milestones.
• Assess the degree of change management required to meet technology and business goals.
• Work collaboratively with facility materials management and other functional leaders.
• Manage the site resources jointly with facility management to ensure tasks are completed as scheduled.
• Services as a resource for troubleshooting and resolving issues related to SSRM technology - Electronic data interchange (EDI), works with trading partners to resolve any operational issues, coordinate and test all EDI implementations with EDI partners, analyze current implementations, make recommendations for improvement.
• Process and monitor all inbound/outbound documents.
• Review and test upgrades, and added functionality in order to support ERP system.
• Develop reports, analyze data, update data for ERP system.
• Develop and train ERP end-users across organization.
• Perform functional process analysis to ensure site processes reflect workflows required by Lawson, and work with other functional teams, i.e. A/P technology team, to modify and document processes to form standard operating processes and documentation practice.
• Acts in an independent manner with minimal supervision, while maintaining high quality standards