Provide day-to-day support via ServiceNow for incidents and service requests. Troubleshoot issues with payment gateways, terminals, and middleware. Support and maintain Opera Cloud PMS integrations. Use PowerShell and automation tools to streamline tasks and generate reports. Manage payment device connectivity and network configurations. Collaborate with internal teams and vendors to resolve issues. Maintain technical documentation and contribute to knowledge base. Monitor systems proactively to prevent incidents. Participate in system integration projects and document platform connections. Stay current on PCI DSS compliance and security standards.