Social Media Channel Operations Manager - Remote EU

Social Media Channel Operations Manager

A client of Insight Global is looking for a Social Media Channel Operations Manager to join their team. Ensure the operations of the regional social media channels run smoothly, e.g. ensure everything happens on time, no mistakes are made, check if everything is done in line with processes (e.g. approvals, Sprinklr tagging, responding to relevant comments within SLA, etc.). Flag if any issues are detected and collaborate with the relevant teams to resolve them.

Receive & review proposals from markets for publications about local activities. If relevant collaborate with social media manager and market team to include in the content calendar. Coordinate with the other regions and global team in case of coordinated publications. Coordinate approvals for social media posts and other proposals with the relevant internal stakeholders. Be the contact for the social media managers managing the channels & ensure they share learnings between each other, stay up to date on developments in the industry, etc.

Represent the social media managers in wider meetings or projects relevant to them, e.g. making sure their needs are considered in projects that will impact them, regularly meet with with other teams whose work impacts them to ensure they know what's happening, etc. Collaborate with internal & external stakeholders, e.g. Influence, Paid, agencies, etc. Answer stakeholders' questions & manage the team e-mail inbox. Administrative tasks on the social media channels (e.g. reviewing settings regularly, reviewing access, check if anything needs to be updated, etc.). Stay on top of the team's capacity to ensure the workload is evenly divided and ensure any absences can be covered in the team.

Review reports provided by the agency and provide feedback as needed together with the social media managers. Coordinate inputs needed from agencies (e.g. performance reports, social listening needed to inform strategy, etc.). Support the Social Director in other operational topics, e.g. defining and optimizing processes, auditing agency work, auditing the team's work, etc.