Service Desk Analyst - EROC
Insight Global
Service Desk Analyst
Insight Global is looking for a Service Desk Analyst to join one of our largest federal clients. Daily work will be fully remote, but the candidate must be within driving distance of East Rutherford, NJ to be able to go on-site as needed. This position is in a 24 x 7x 365 environment, working various day and/or evening shifts and provides onsite business support by answering or making outbound customer calls, monitoring operational dashboards and group email inbox to create, resolve and/or escalate operational incidents and service requests. Familiarization or use of established Incident Management Process and Procedures must be adhered to when classifying, prioritizing, and escalating incidents. This is a day shift working 8 am EST - 8 pm EST. The pay range for this role is between $15/hr and $20/hr based on experience. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances.